Andereen Rajapaksha
Christchurch,New Zealand
Summary
A motivated and compassionate professional with a strong background in customer service, administration, and clerical support. Known for excellent communication, organisational skills, and a positive, can-do attitude. Adaptable and dependable, with the ability to work independently or collaboratively in demanding environments. Committed to continuous learning and delivering high-quality service in every role undertaken.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Office and Cashier
Red Cross Shop
11.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Assisted customers with inquiries, providing exceptional service and support.
- Collaborated with team members to enhance store operations and workflow.
Passenger Service Agent
planebiz 2015(ltd)
04.2025 - 08.2025
- Assist passengers at check-in counters, boarding gates, and baggage claim areas.
- Provide clear information on flight details, boarding procedures, and airline policies.
- Assistance is available for passengers with special needs, such as those requiring wheelchair support.
- Handle flight disruptions and address passenger queries professionally.
- Ensure full compliance with all relevant security and safety protocols.
Bakery Packer
Freshchoice
09.2023 - 04.2025
- Bakery products are delivered promptly and hygienically.
- Maintained cleanliness and organization in the packing area.
- Assist customers in purchasing products.
Account Clerk
Grown Global International (PVT)LTD
02.2021 - 07.2022
- Updated and maintained the accounts database and managed ledgers using spreadsheets.
- Managed petty cash box and sent invoices to clients via email.
Receptionist
Associated Motor Finance
05.2016 - 02.2021
- Operating the switchboard (PABX) to help customer service.
- Welcomed visitors and managed a shared email inbox.
- Managed appointment scheduling and provided administrative support, including preparation of letters and reports.
Medical Receptionist
Win Lanka Hospital
07.2014 - 04.2016
- Patients received a warm welcome, and their appointments were scheduled promptly and efficiently.
- Maintained patient records and supported clinic operations.
Data entry Operator
Intelligent Image Management Lanka
05.2012 - 06.2014
- Entered large volumes of data with high accuracy.
- Maintained electronic records and ensured data confidentiality.
Education
Higher Diploma in Executive Secretarial - Secretary
Academy For Administrative Professionals
Colombo, Sri Lanka12-2020
Certificate Level 3 On Business Administration - Business Administration
Open Polytechnic
Online12-2025
Skills
- Ms Office (word, excel, PowerPoint, teams and outlook)
- Accounts Software’s: Xero and MYOB
- Quick and accurate typing skills with data entry
- Skilled in operating printers, photocopiers, and the PABX phone system
- Strong communication skills in person, by phone, email, and online
- Customer service with phone etiquettes
- Ability to collaborate with the team to achieve common organizational goals
- Demonstrates effective multitasking abilities and consistently prioritizes tasks as required
- Time management skills and a proactive approach
- Demonstrates strong problem-solving skills and attention to detail
- Managing daily routines in an organized and professional manner
Certification
- Following Level 3 Business Administration Certificate course at Polytechnic Institute.
- Entrepreneur Consultant Training completed at AUM International Holdings (PVT) LTD, Sri Lanka on 13 September 2022.
- Completed Higher Diploma in Executive Secretarial and Administrative Practice from the Academy for Administrative Professionals, Colombo 8, on 24 November 2019.
- Completed the Certificate Course in Graphic Designing at the British Institute of Computer Technology, Colombo 6, on 13 September 2015.
Timeline
Front Office and Cashier
Red Cross Shop
11.2025 - Current
Passenger Service Agent
planebiz 2015(ltd)
04.2025 - 08.2025
Bakery Packer
Freshchoice
09.2023 - 04.2025
Account Clerk
Grown Global International (PVT)LTD
02.2021 - 07.2022
Receptionist
Associated Motor Finance
05.2016 - 02.2021
Medical Receptionist
Win Lanka Hospital
07.2014 - 04.2016
Data entry Operator
Intelligent Image Management Lanka
05.2012 - 06.2014
Higher Diploma in Executive Secretarial - Secretary
Academy For Administrative Professionals
Certificate Level 3 On Business Administration - Business Administration
Open Polytechnic