Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Anderson Zimmer Da Silva

Queenstown,OTA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Experienced Customer service Supervisor bringing 3 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Knowledge about the company’s products/ services to assist the customer service team to resolve any escalations

Hardworking professional committed to providing outstanding customer service and assistance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Airline Customer Service Supervisor

Planebiz Menzies Aviation
11.2023 - Current
  • Collaborated with team members to achieve high levels of performance in demanding situations.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Streamlined check-in processes for faster service, resulting in reduced wait times.
  • Coordinated closely with other departments such as operations and customer recovery team's to address operational challenges affecting customer experiences smoothly and efficiently.

Airline Customer Service Supervisor

Swissport
08.2022 - 11.2023
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

Sales Assistant ( 2IC )

Fresh Choice Queenstown
12.2019 - 06.2022
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Fielded customer questions to share information about products, availability and pricing.
  • Worked independently with minimal supervision.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Kitchen Hand

Bombay Palace, Frankton
09.2019 - 12.2019
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Circulated kitchen area to receive work assignments and identify support tasks.

Education

Language Course - English

Southern Lakes English College
Queenstown, NZ
12.2019

High School Diploma -

Escola Aristides Germani
Caxias Do Sul
12.2017

Skills

  • Effective Team Training
  • Leadership skills
  • Communication Skills
  • Customer Experience Management
  • Market Trend Analysis
  • Strategic Planning/Thinking
  • Problem Solving Skills
  • Customer Service
  • Passenger Assistance
  • Information Updates
  • Performance Management
  • Operations Management

Certification

  • Certified English Course, Southern Lakes English College - 2019

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Airline Customer Service Supervisor

Planebiz Menzies Aviation
11.2023 - Current

Airline Customer Service Supervisor

Swissport
08.2022 - 11.2023

Sales Assistant ( 2IC )

Fresh Choice Queenstown
12.2019 - 06.2022

Kitchen Hand

Bombay Palace, Frankton
09.2019 - 12.2019

Language Course - English

Southern Lakes English College

High School Diploma -

Escola Aristides Germani

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Anderson Zimmer Da Silva