Andi Vailalo
Whitby,Porirua
Summary
Positive and passionate, forward-thinking leader who strives to make a difference, influencing success through effective problem solving and decision-making skills and experience. Proven, supportive, people manager and operational practice lead within public and private sectors. Managing daily challenges with perseverance, flexibility, and encouragement. Continually looking for ways to improve service delivery, quality assurance and building resilient relationships across public and private sectors. Vision, motivation, support.
Overview
19
19
years of professional experience
Work History
Team Leader, Housing Services
Emerge Aotearoa
04.2021 - Current
- Lead and support high performing housing services team of 8-10 staff; Emergency Housing, Sustaining Tenancies & Prisoner Reintegration
- Provide guidance and support for staff - management of workloads and KPI's
- Complex and high needs, multi-faceted client management and support
- Ensure positive relationships with key stakeholders and other agencies are maintained
- Safeguard service delivery, including ensuring compliance with contractual requirements
- Conflict resolution and risk management
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Promoted high standards through personal example to help each member understand expected behaviors and standards
- New service project management support
- Maintain overall safe work environment with employee training programs and enforcement of safety procedures
- Helped meet changing demands by recommending improvements to business systems or procedures
- Developed and updated tracking spreadsheets for process monitoring and reporting
Team Leader, Healthcare Home-care Services
Nurse Maude
06.2019 - 04.2021
- Lead and support large high performing team for service and delivery (Elder Homecare)
- Complex and high needs, multi-faceted client management and support
- Develop effective working relationships with clinical leads, care agencies and DHB's
- Conflict resolution and risk management
- Payroll and leave management - Pay Global
- Managed the shifting schedule of team members
- Health & Safety Management
- Advanced administration and database management
- Guaranteed hours project lead
Case Manager - Contract Role
Te Tāhū o te Ture Ministry of Justice
01.2019 - 06.2019
- Human Rights Review Tribunal
- Manage case assignments from submission to resolution
- Draft hearing plans, review case progress
- Convene teleconferences and hearings
- Develop effective working relationships internally and externally
- Record and budget management
- Information collation and sharing.
Senior Operational Controller, Trainer - Wind Farms
Meridian Energy Limited
09.2015 - 06.2019
- Control, co-ordinate and monitor operational activities across Farms to ensure the safe and efficient execution of site activity and accurate recording of site performance
- Management and coordination of Operational Control Off-site after Hours
- Trainer and mentor
- Receive and initiate instructions as required from the Technicians and Distribution Network operators
- Ensure safe, efficient, and compliant Health & Safety operation of the Wind Farm portfolio
- Provide support to the Service Manager, including work documentation and compliance
- Develop effective working relationships internally and externally
- Membership database management - contractors and outside agencies
- Staff induction documentation and record keeping
- Management and coordination of all site hazard, Health & Safety notifications.
Case Manager
Veteran Affair's, Te Ope Kātua o Aotearoa NZDF
09.2013 - 09.2015
- Manage case assignments, draft service plans, review case progress
- Develop effective working relationships internally and externally
- Facilitate multiple care aspects (case coordination, information sharing)
- Liaising with Social Services and other Governmental Agencies.
Wellington Traffic Operations Centre - Senior Controller
Waka Kotahi NZTA
01.2010 - 01.2013
- Highway Surveillance via closed-circuit cameras
- Monitoring & control of traffic flows via variable messages on electronic signs
- Emergency situational response and coordination
- Temporary Traffic Management response and coordination
- Liaising with Emergency Services & Road Contractors via multiple communication mediums, including Radio Operation
- Develop effective working relationships internally and externally
- Self-Managing role (sole shift)
- Health & Safety - Staff Mentoring and Training
- Media liaison
- Fault logging and maintenance
- Adhere to professional standards as outlined by protocols, rules, and regulations
Emergency Medical Dispatcher / Auditor Communications
Wellington Free Ambulance
01.2005 - 01.2010
- Level 4 Emergency Dispatcher (Radio Operation inclusive) - all regions Lower North Island
- Additional portfolio - National Compliance Auditor
- Staff Mentor
- Media Liaison
- Health & Safety Officer
- General Administration
- Fault logging and maintenance
- Call Taking (111 Medical Emergencies) when required
- Adhere to professional standards as outlined by protocols, rules, and regulations
Education
First Line Management - Level 4 - NZ Certificate in Business
The Skills Organization NZ
01.2021
ICAM (The Incident Cause Analysis Method) Certificate -
Safety Wise Solutions
01.2019
Lead Investigator Train the Trainer -
Professional Development Training Certified PDT
01.2018
CIMS 2 - Emergency Management -
Devereux-Blum Training & Development
01.2018
Skills
- Experienced at recognizing and optimizing process improvement
- Strong organizational and analysis abilities leading and delivering projects, and work program's
- Strong customer focus and commitment in often demanding, complex customer service environments
- Robust business systems knowledge in areas such as assets, property maintenance, and general administration
- Experienced negotiator in problem solving, and conflict resolution
- Engaged and effective communicator and collaborator, with all internal & external key stakeholders
- Proven people and operational leadership experience, in the public and private sectors
- Contribute and lead the development of priorities and relevant work programme/s
- Skilled at policy research, and analysis, documentation and presentation
- Analyzing and interpreting complex issues
- Knowledgeable and experienced hiring manager
Hobbies and Interests
Sports Coaching
References
References available upon request
Timeline
Team Leader, Housing Services
Emerge Aotearoa
04.2021 - Current
Team Leader, Healthcare Home-care Services
Nurse Maude
06.2019 - 04.2021
Case Manager - Contract Role
Te Tāhū o te Ture Ministry of Justice
01.2019 - 06.2019
Senior Operational Controller, Trainer - Wind Farms
Meridian Energy Limited
09.2015 - 06.2019
Case Manager
Veteran Affair's, Te Ope Kātua o Aotearoa NZDF
09.2013 - 09.2015
Wellington Traffic Operations Centre - Senior Controller
Waka Kotahi NZTA
01.2010 - 01.2013
Emergency Medical Dispatcher / Auditor Communications
Wellington Free Ambulance
01.2005 - 01.2010
First Line Management - Level 4 - NZ Certificate in Business
The Skills Organization NZ
ICAM (The Incident Cause Analysis Method) Certificate -
Safety Wise Solutions
Lead Investigator Train the Trainer -
Professional Development Training Certified PDT
CIMS 2 - Emergency Management -
Devereux-Blum Training & Development
Similar Profiles
Douglas DunnDouglas Dunn
Mental Health & Addictions Support Worker at Ka Puta Ka Ora Emerge AotearoaMental Health & Addictions Support Worker at Ka Puta Ka Ora Emerge Aotearoa
Josiah Josiah null
Community Support Worker at Community Care Trust and Emerge AotearoaCommunity Support Worker at Community Care Trust and Emerge Aotearoa
Guilherme Simon SilvaGuilherme Simon Silva
Youth Support Worker at Emerge Aotearoa Ka Puta Ka OraYouth Support Worker at Emerge Aotearoa Ka Puta Ka Ora
Unni MohananUnni Mohanan
Mental Health Professional at Emerge AotearoaMental Health Professional at Emerge Aotearoa
MORDECAI MATAGIMORDECAI MATAGI
Workshop Technician at Freeway RV CentreWorkshop Technician at Freeway RV Centre