Andrea Allen
Wellington,WGN
Summary
I am a Product Owner with extensive experience at ANZ, specializing in agile methodologies, and stakeholder management. Demonstrated success in developing roadmaps and prioritizing initiatives, leading to continuous improvement. Skilled in mentoring teams and promoting collaboration for successful project delivery and operational efficiency. Strong analytical skills enhance leadership capabilities.
Overview
24
24
years of professional experience
5
5
Certifications
Work History
Product Owner, Business Services
ANZ
Wellington, New Zealand
02.2024 - Current
- Collaborate with internal teams and vendors on the Nga Tapuwae project.
- Mentored team members on agile methodologies for improved operational efficiency.
- Organized sprint planning, daily stand-ups, and retrospectives to support developers.
- Conducted design reviews ensuring proposed solutions met specified requirements.
- Facilitated open consultations with stakeholders to align expectations.
- Played an integral role in developing Nga Tapuwae product roadmap from inception to launch.
- Tracked work progress for quality assurance and seamless integration during implementation.
- Promoted Agile and Scrum methodologies fostering a culture of iterative development.
Technical Product Owner Loans
ANZ
Wellington, New Zealand
08.2021 - 02.2024
- Worked as a Technical Product Owner leading a Scrumban agile team in the delivery of Systematics functionality to our staff and customers, while also being involved in Ngā Tapuwae for the delivery of Lending FDD's to vendor FIS.
- Development of the lending roadmap to provide visibility and transparency to stakeholders and the team.
- Work closely with and provide stakeholders analytics and decision-support for reorganization, and prioritization of projects.
- Manage multiple priorities with stakeholders and within the team including compliance items.
- Collaborate with the team to prioritize, plan, and deliver in incremental releases.
- Use facilitation techniques to support and lead project initiatives to meet delivery deadlines.
- Proactively manage and prioritize the product, release, and backlog according to business value, complexity, and expectations.
- Responsible for capturing and documenting requirements, to ensure new functionality meets agreed requirements.
- Lead and encourage agile practices to support visibility and delivery of work.
- Work closely with business products team and senior managers on refining processes to streamline and make things easier for stakeholders i.e. Lending FDD Review Process which involves various business units across ANZ to support Ngā Tapuwae.
- Support team events and backlog refinement to adjust requirements based on technical feedback.
- ANZ is a major banking and financial services company in New Zealand.
Product Owner Web Services and Loans
ANZ
Wellington, New Zealand
03.2021 - 09.2021
- Product Owner for CICS WebServices and Loans in Core Technology.
- Prioritisation and backlog grooming activities.
- Managing shifting priorities.
- Supporting refinement.
- Deliver multiple priorities.
- Support continuous improvement within the teams.
- ANZ is a major banking and financial services company in New Zealand.
Project Business Analyst
ANZ
Wellington, New Zealand
10.2019 - 03.2021
- I worked as a Project Business Analyst leading a cross-functional agile team in the development of API's (Application Programming Interface), documentation and delivery of process innovations.
- Lead business process and workflow mapping/analysis using data capture methods and tools, i.e. Jira, Confluence.
- Analyze business, user and technical requirements for proposed, web-based and system solutions.
- Performed and assisted in, system integration and user acceptance technical testing.
- Provided stakeholders with analytics and decision-support used as the basis for reorganization, and prioritization of projects.
- Facilitating on-time, 'go-live' for the implementation of the Create New IM Account service via Go Money and Internet Banking.
- Work closely with the Product Owner on backlog grooming, shifting priorities, refinement.
- Provide support to the team as the 'Scrum Master' which includes the facilitation of Ceremonies i.e. squad standup's, sprint planning, refinement, demonstration, retrospectives.
- ANZ is a major banking and financial services company in New Zealand.
Relationship Services Manager
ANZ
Upper Hutt, New Zealand
09.2010 - 09.2018
- Due to the skills learnt as a Banking Consultant, I was given an opportunity to work in Relationship Services as a Relationship Services Manager.
- A Relationship Services Manager is a direct support to the Commercial Manager, Relationship Associate and their set of clients.
- Preparation of new Security/Lending documentation.
- On-going management and facilitation with various teams and stakeholders to ensure tasks are completed accurately and within service delivery times.
- Extensive up-to-date knowledge and practical experience with personal & commercial banking products and services across all banking divisions where data integrity and accuracy are essential.
- Experience with complex banking systems.
- Perform in compliance with relevant legislation and regulations, requiring the ability to identify potential risks.
- Managing day to day transactional banking issues (electronic payments/traces/mandates).
- Regular dealings with various departments within the Bank (Lending Services Centre, Treasury, Overseas Payments, Directlink, Various Bangalore teams).
- Problem solving to ensure our customer's receive a high standard of service and maintain a good relationship with myself, the Manager and ANZ Bank.
- Make full use of resources and tools available to me, not only to assist with my everyday tasks, but to further develop my knowledge of the industry and market.
- Liaise with Solicitors on Settlement Transactions.
- ANZ is a major banking and financial services company in New Zealand.
Commercial & Agri Specialist
ANZ
Upper Hutt, New Zealand
04.2006 - 09.2010
- I worked in the Commercial & Agri Specialist role after my position as a Relationship Services Manager was restructured.
- My role included providing market leading service that meets the financial needs of Commercial & Agri customers.
- Building positive relationships, with Commercial & Agri customers by ensuring their banking experience with us is easy, efficient and accurate.
- Development of new staff with on-going training, coaching and leading by example.
- Delivering exceptional service experience every time and be capable of connecting with internal and external stakeholders.
- ANZ is a major banking and financial services company in New Zealand.
Banking Consultant
National Bank
Upper Hutt, New Zealand
04.2006 - 09.2010
- Positioned as a Customer Services Officer at the Upper Hutt branch of the National Bank for four years, however during that time I have completed the CSO to Banking Consultant course which has enabled me to work as a Banking Consultant when required.
- This means I am competent in both the Customer Service role and the Banking Consultant role.
- Complete Banking Reviews when talking to customers about their needs.
- Initiate contact with customers by completing Phone Outs.
- Add Customers to the National Bank database and KYC them.
- Open new accounts and term deposits.
- Utilise the Cash Investment Planner.
- Complete applications for Visa, Foreign Currency Accounts, Kiwisaver, Insurance Policies and other investment products.
- Arrange signing of loan documents and initiate drawdown and disbursement of funds.
- Answer customer's Home Lending related queries regarding rates, payments etc.
- Maintain a knowledge of National Bank product suites.
- Record sales towards the Branch Sales target.
- National Bank is a financial institution in New Zealand.
Customer Services Officer, Retail Banking
National Bank
Upper Hutt, New Zealand
11.2001 - 04.2006
- Provide exceptional service to customers by meeting their needs.
- Handle customer complaints professionally.
- Maintain an in-depth knowledge of all National Bank Retail systems (e.g. Systematics, SDA) and maintain a knowledge of how to access and use the resources and tools available to assist with my everyday tasks.
- Balance the ATM's, Foreign Cash, Treasury and Branch cash page.
- Set up / amend Automatic Payments.
- Register customers for Internet or Phone Banking.
- Create new and amend existing Signing Authorities.
- Identify any fraudulent activity and follow correct procedure to inform Fraud & Security.
- Refer customers to Consultants for new products/services.
- Work towards an individual Referral target and a Branch sale's target.
- National Bank is a financial institution in New Zealand.
Store Manager, Retail
Hallensteins
Upper Hutt, New Zealand
11.2001 - 04.2006
- Lead a team of individual to success by Training, Coaching, Leading by example, Banking, Supervising/Delegating Staff.
- Building personal rapport with customers to ensure needs and wants are met.
- Development of Presentation of the store.
- Development of Business plans, Short term and long term to ensure company standards are met consistently.
- Managing staff turn-around and retention within the company.
- Development of staff.
- Monitoring staff and customers for any fraudulent and suspicious behaviour and informing the correct divisions.
- Rostering to a specific wage budget.
- Hallensteins is a multi-million dollar business which provides a diverse range of quality clothing from casual to corporate wear.
Education
Hutt Valley High School - Lower Hutt, New Zealand
Hutt Valley High School
Lower Hutt, New Zealand01.2000
Skills
- Training and coaching
- Leadership and delegation
- Customer service excellence
- Presentation development
- Business planning strategies
- Staff management and development
- Project management methodologies
- Continuous improvement initiatives
- Problem solving techniques
- Effective communication skills
- Roadmap and product planning
- Mentoring and team leadership
- Expertise in agile frameworks
- Stakeholder relationship management
- Requirements elicitation and feature prioritization
- Release and backlog planning
- Analytical skills for task prioritization
Certification
BOOST: Introduction to Agile.
Timeline
Product Owner, Business Services
ANZ
02.2024 - Current
Technical Product Owner Loans
ANZ
08.2021 - 02.2024
Product Owner Web Services and Loans
ANZ
03.2021 - 09.2021
Project Business Analyst
ANZ
10.2019 - 03.2021
Relationship Services Manager
ANZ
09.2010 - 09.2018
Commercial & Agri Specialist
ANZ
04.2006 - 09.2010
Banking Consultant
National Bank
04.2006 - 09.2010
Customer Services Officer, Retail Banking
National Bank
11.2001 - 04.2006
Store Manager, Retail
Hallensteins
11.2001 - 04.2006
Hutt Valley High School - Lower Hutt, New Zealand
Hutt Valley High School