Andrea Dixon
Havelock North,HKB
Summary
I am a motivated and friendly professional with over 25 years experience in the customer service industry.
Skilled at supporting both customers and colleagues with their needs, while building and maintaining close working relationships with management and the wider team.
I am personable and energetic, committed to delivering excellence in all facets of customer service and administrative support.
I like to bring fun and happiness into my work, and am well-known for creating a positive work environment.
Overview
15
15
years of professional experience
Work History
Medical Reception - Ngahere Suite Lead
Hastings Health Centre
11.2018 - Current
- Interact with patients - in person and via phone, in a professional and courteous manner. Provide friendly, knowledgeable assistance.
- Book and confirm appointments with a range of providers, communicate with patients, and keep patient records up to date at all times.
- Resolve customer problems and complaints.
- Correspond with patients through email, telephone, and postal mail.
- Regularly liaise with outside organisations. ACC, regional DHB's, other medical centres
- Maintain confidentiality of information regarding patients and the organisation.
- Collect and distribute messages to team members and management to support open communication and high level of customer service.
- Handle cash transactions and maintain invoice and payment records accurately.
- Process medical insurance claims through Southern Cross
- Interview, and hire new staff with input from doctors and management.
- Responsible for training new staff.
- Develop and maintain close working relationships with clinical staff, management, and wider reception team.
- Self-motivated, with a strong sense of personal responsibility.
Administrator - Te Tirahou Childcare Centre
Te Taiwhenua O Heretaunga
06.2017 - 10.2018
- Maintained records and updated internal databases to support document management.
- Engaged with parents and families to build positive relationships.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Interacted with customers by phone, email, and in-person to provide information.
- Processed all paperwork for new enrolments, making sure funding was appropriate and available
- Maintained strict privacy of children and their families at all times
- Coordinated communications to family regarding accounts and payments. Processed cash, eft-pos and internet banking payments.
- Tracked office supplies and restocked low items.
Senior Kitchen Staff - Front of House
Birdwoods Gallery
10.2015 - 05.2017
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Maintained well-organized mise en place to keep work consistent.
- Collaborated with staff members to cater for large groups
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Disciplined and dedicated to meeting high-quality standards.
- Cultivated warm relationships with regular customers.
- Explained menu items and preparation methods to provide high level of customer service.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Manager
Sprig And Fern Tavern - Milton Street
10.2008 - 09.2015
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to New Zealand laws regarding alcoholic beverage services and customer regulations.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Trade Certificate - Practical Distinction - Professional Cookery
Waiariki Polytechnic
Rotorua, NZSkills
- Excellence in customer care
- Easily adapt to ever changing situations
- Supportive and understanding leader
- Conflict Resolution
- Cultural Awareness
- Calm and Professional Under Pressure
- Data Confidentiality
References
Di Crosby
Centre Manager - Te Tirahou Childcare Centre
06)8769548
Kelly Cooper
Team Member - Hastings Health Centre
027 487 0589
Timeline
Medical Reception - Ngahere Suite Lead
Hastings Health Centre
11.2018 - Current
Administrator - Te Tirahou Childcare Centre
Te Taiwhenua O Heretaunga
06.2017 - 10.2018
Senior Kitchen Staff - Front of House
Birdwoods Gallery
10.2015 - 05.2017
Manager
Sprig And Fern Tavern - Milton Street
10.2008 - 09.2015
Trade Certificate - Practical Distinction - Professional Cookery
Waiariki Polytechnic
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