Summary
Overview
Work History
Skills
Timeline
Generic

Andrea Fleeting

Torbay,AUK

Summary


Dynamic individual with hands-on experience in many core industries with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organisational goals.

Overview

27
27
years of professional experience

Work History

Learning Facilitator

Rangitoto College and Campbells Bay School
02.2018 - Current
  • Collaborated with teachers, specialists and MOE, to develop individualised education plans (IEPs) for students.
  • Collaborated with teacher to create customised classroom environments integral to students' needs.
  • Coordinated with teachers to create inclusive lesson plans that addressed the diverse needs of all learners within the classroom setting.
  • Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student's growth and progress.
  • Invited by RTLB to lead small group sessions to reinforce concepts and foster collaborative learning among peers.
  • Promoted a culture of inclusion within the school community by modeling respectful interactions and encouraging open communication among all stakeholders involved in the education of special needs students.
  • Established professional relationships with parents and other teachers to increase rapport and support.
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Adapted and designed instructional materials for accessibility to meet varied learning styles and abilities.
  • Utilised assistive technology tools strategically in order to facilitate increased independence among students with diverse learning needs.
  • Maintained accurate records of student progress, enabling timely communication with parents and other stakeholders regarding individual achievements and areas needing further support.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
  • Consistently maintained positive attitude and affirmatively communicated with other students in the classroom.


Subscription Manager

Adrenalin Publishing
03.2014 - 02.2018
  • Adapted quickly to new software systems, demonstrating flexibility
  • Managed document preparation and data entry using Microsoft Office Suite.
  • Managed paper and electronic filing systems by routing various documents for over 11,000 clients.
  • Contributed to a positive work environment by providing attentive reception services, greeting visitors warmly, and directing them appropriately.
  • Managed financial tasks such as invoice /payment processing and reconciling
  • Organised logistics and materials for print-runs
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
  • Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.


Director of Studies

Queens Academic Group
09.2006 - 11.2013
  • Ensured seamless transition into new roles through comprehensive onboarding processes for new hires, including orientation sessions and provision of essential resources.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Observed teachers' performance and recorded relevant data to assess progress
  • Trained new professionals on effective instructional techniques and classroom management strategies.
  • Oversaw class of students in absence of instructor.
  • Maintained accurate records of student progress, enabling timely communication with teachers, students and other stakeholders regarding individual achievements and areas needing improvement.

Case Manager

Manbury Insurance Brokers
04.1998 - 10.2001
  • Utilised CRM software to manage client data/relationships.
  • Analysed and assessed risk factors to provide clients with accurate policy recommendations.
  • Conducted comprehensive market research to identify competitive insurance products and trends.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Participated in ongoing professional development, staying current with insurance best practices and emerging industry trends.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Met with prospective customers and business owners in homes, businesses, and other settings.
  • Organised regular check-ins with clients to review coverage limits and ensure adequate protection as their life circumstances changed.
  • Collaborated with underwriters to negotiate favourable terms for clients, ensuring competitive pricing and comprehensive coverage.
  • Enhanced customer loyalty by delivering timely and accurate policy updates and renewal information.
  • Cultivated strong client relationships through effective communication, personalised service, and anticipating needs.
  • Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.

Skills

    Technical Skills:

  • Collaborative learning
  • Computer literacy

    • Conceptual Skills:

  • Critical Thinking
  • Problem Solving

    Interpersonal Skills

  • Conflict Resolution
  • Leadership

    • Intrapersonal Skills:

  • Positive Core Values
  • Resilience

Timeline

Learning Facilitator

Rangitoto College and Campbells Bay School
02.2018 - Current

Subscription Manager

Adrenalin Publishing
03.2014 - 02.2018

Director of Studies

Queens Academic Group
09.2006 - 11.2013

Case Manager

Manbury Insurance Brokers
04.1998 - 10.2001

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Andrea Fleeting