Andrea Hart

• Worked with store managers to implement new displays, promotions and store layout changes.
• Revamped store layout by maximising space to improve customer flow and overall shopping experience,
• Created interior displays to promote products in alignment with company sales objectives.
• Monitored and replenished display inventory and restructured according to available stock.
• Enhanced overall store appearance by applying careful consideration to product and display locations.

• Completed prep work ahead of schedule during busy shifts to help reduce wait times for customers.
• Operated various kitchen equipment safely such as grills and fryers.
• Managed portion control effectively to maintain consistency in serving sizes while reducing food costs.
• Maintained a clean and organized workspace, ensuring compliance with health and safety guidelines.
• Collaborated with team members to ensure timely completion of orders during high-volume periods.

• Sole charge of the shop on a daily basis, responsible for growing the business by implementing new displays and store layout changes.
• Revamped store layout to improve customer flow and overall shopping experience.
• Increased customer traffic through effective window, interior and exterior displays that showcased new furniture.
• Enhanced store sales by creating visually appealing and strategically placed product displays.
• Increased sales by building a client base.

The Furnishing Centre: June 2010 to November 2010

Customer Service and Sales: Temporary position as owner sold business.

Springlands Garden Cafe: February 2011 to March 2012

Front of house and general cafe duties.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling.
• Expanded customer base through relationship building creating repeat business.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Listened to customer needs to identify and recommend the best product
• Developed strong rapport with customers and created positive impression of business.
• Maintained up-to-date knowledge of an extensive range of sheers, curtains and blinds.
• Creative flair, design ideas and colour advice
• Responsible for monthly sales targets

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Strengthened relationships with clients, securing long-term partnerships and driving revenue growth.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Reduced employee turnover by fostering a positive work environment and culture.