Summary
Overview
Work History
Skills
Timeline
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Andrea Pukehika

Hamilton,WKO

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

23
23
years of professional experience

Work History

Assistant Manager

ANZ Banking Group
06.2020 - 01.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Senior Service Consultant

ANZ Banking Group
04.2002 - 05.2020
  • Mentored junior consultants to develop their skills, fostering a positive work environment that encouraged growth and development.
  • Enhanced team productivity with comprehensive training programs and regular performance evaluations.
  • Supported sales efforts by providing accurate product information and demonstrating exceptional knowledge of company offerings.
  • Improved customer satisfaction by effectively addressing and resolving service-related issues.
  • Established a reputation for consistently delivering high-quality service, leading to increased referrals from satisfied customers.
  • Provided expert guidance to clients experiencing technical difficulties, effectively troubleshooting issues and restoring normal operations.
  • Collaborated with cross-functional teams to ensure seamless integration of new services and technologies.
  • Delivered outstanding results under tight deadlines, maintaining professionalism even in high-pressure situations.
  • Assisted in the development of innovative new services, contributing valuable insights based on years of industry experience.
  • Maintained detailed records of customer interactions, allowing for easy reference during future engagements.
  • Achieved high levels of client retention through exceptional relationship-building skills.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with teams to define, strategize, and implement marketing and web strategies.

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting

Timeline

Assistant Manager

ANZ Banking Group
06.2020 - 01.2025

Senior Service Consultant

ANZ Banking Group
04.2002 - 05.2020

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Andrea Pukehika