Andrea Pukehika
Hamilton,WKO
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
23
23
years of professional experience
Work History
Assistant Manager
ANZ Banking Group
06.2020 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Senior Service Consultant
ANZ Banking Group
04.2002 - 05.2020
- Mentored junior consultants to develop their skills, fostering a positive work environment that encouraged growth and development.
- Enhanced team productivity with comprehensive training programs and regular performance evaluations.
- Supported sales efforts by providing accurate product information and demonstrating exceptional knowledge of company offerings.
- Improved customer satisfaction by effectively addressing and resolving service-related issues.
- Established a reputation for consistently delivering high-quality service, leading to increased referrals from satisfied customers.
- Provided expert guidance to clients experiencing technical difficulties, effectively troubleshooting issues and restoring normal operations.
- Collaborated with cross-functional teams to ensure seamless integration of new services and technologies.
- Delivered outstanding results under tight deadlines, maintaining professionalism even in high-pressure situations.
- Assisted in the development of innovative new services, contributing valuable insights based on years of industry experience.
- Maintained detailed records of customer interactions, allowing for easy reference during future engagements.
- Achieved high levels of client retention through exceptional relationship-building skills.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
Timeline
Assistant Manager
ANZ Banking Group
06.2020 - 01.2025
Senior Service Consultant
ANZ Banking Group
04.2002 - 05.2020
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