Summary
Overview
Work History
Skills
Telephone
Hobbies and Interests
Certification
References
Timeline
Generic

Andrea Ryder

Titirangi,AUK

Summary

I am a responsible, confident person with the proven ability to relate well to people of all ages and cultures. With my attitude, enthusiasm and experience, I feel I have much to offer you as a prospective employer. Being mature and self-motivated, I find that I can adapt to most situations. I am looking forward to working in a totally new environment and feel that I am up to the challenge and would be prepared to undertake further training to enhance my employment opportunities. I also enjoy extra circular activities along with my children including participating in the National WakaAma competitions since 2009. Along with supporting and encouraging my children & grandchildren in participating in other activities including the up coming Kapahaka.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Horizon Radiology
Henderson
03.2023 - 04.2024
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Performed data entry tasks related to billing and collections procedures.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Medical Receptionist

Carterton Medical Centre
Carterton, Wairarapa
01.2022 - 03.2023
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Performed data entry tasks related to billing and collections procedures.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Checked patients in and out for appointments and collected co-payments.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.

Cardiology Clinic Scheduler

01.2010 - 01.2021
  • Assisted patients with scheduling appointments over the phone and in person.
  • Organized patient records to ensure accuracy of information.
  • Created and maintained patient databases for accurate record keeping.
  • Resolved conflicts between conflicting appointment times.
  • Coordinated with medical staff to determine availability for appointments.
  • Provided support to clinic staff regarding appointment scheduling procedures.

Reliever Receptionist/Scheduler

01.2009 - 01.2010
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.

Clinic Schedule Administrator

Greenlane Clinical Centre
01.2008 - 01.2009
  • Booking Clerk for Endocrinology Service/Paediatrics
  • Answered incoming calls and responded to customer inquiries.
  • Maintained filing system for important documents such as contracts and invoices.
  • Provided general administrative support to staff members.
  • Updated databases with new employee information, job changes and terminations.

Ward Clerk

Wairarapa Hospital
Masterton
01.2005 - 01.2007
  • Ward Clerk for Medical Surgical, Maternity & Paediatrics
  • Responsible for greeting visitors, answering phones and providing general information.
  • Maintained patient records including medical histories, test results, medication lists and other related information.
  • Assisted in the preparation of patient charts prior to doctor visits.

Relieving Clerk

Masterton Hospital
01.2002 - 01.2005
  • Relieving Clerk in various departments

Clerical Assistant

Choice Health
Masterton
  • Greeted visitors and customers in a friendly, professional manner.
  • Assisted with filing documents and maintaining records.
  • Answered phone calls and directed them to the appropriate personnel.

Skills

  • Medical Billing
  • Insurance Verification
  • Mail Management
  • Medical Charting
  • Medical Terminology
  • Payment Collection
  • Referral Verification
  • Records Management
  • Billing support
  • Patient Scheduling
  • Medical Records Management
  • Medical Office Procedures
  • Patient Registration
  • Appointment Setting
  • Appointment Scheduling
  • Inpatient Care
  • Patient Relations
  • Office Administration
  • Proficient in Microsoft Office
  • Records Maintenance
  • Understanding of medical laws
  • Co-payment collection
  • Workflow Optimization
  • Telephone Etiquette
  • Front Desk Operations
  • Appointment management
  • Microsoft Office

Telephone

(021) 064 9208

Hobbies and Interests

  • Rugby
  • Touch Rugby
  • Netball
  • Reading
  • Music
  • Travel
  • KapaHaka
  • WakaAma

Certification

  • Certificate in Project Management & Business Level 4
  • Certificate in Primary Care Level 4

References

References available upon request.

Timeline

Medical Receptionist

Horizon Radiology
03.2023 - 04.2024

Medical Receptionist

Carterton Medical Centre
01.2022 - 03.2023

Cardiology Clinic Scheduler

01.2010 - 01.2021

Reliever Receptionist/Scheduler

01.2009 - 01.2010

Clinic Schedule Administrator

Greenlane Clinical Centre
01.2008 - 01.2009

Ward Clerk

Wairarapa Hospital
01.2005 - 01.2007

Relieving Clerk

Masterton Hospital
01.2002 - 01.2005

Clerical Assistant

Choice Health
  • Certificate in Project Management & Business Level 4
  • Certificate in Primary Care Level 4

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Andrea Ryder