Andres Suarez
Auckland
Summary
I am a creative and innovative with analytical skills looking for a position that suits my range of experience. I have Passion creating new strategies for improvement. I am dedicated, willing to learn. I approach my work with a daily basis leaning improvement and a results-based mindset to reach my goals.
Overview
10
10
years of professional experience
Work History
Administrator
FAANZ
06.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management creating ID cards for members. .
- Managed Organization inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Credit Card Application Processor
LATITUDE
08.2022 - 12.2022
- Company Overview: HAYS SPECIALIST
- Receiving and processing Credit Card applications
- Analyze customers profiles finding solutions and made quick and effective approval decisions
- Provided accurate information to customers
- Confirmed customers identity by system applications
- Loaded customers data and records accordingly
- Got trained and have experience in the CCCFA Legislation
- HAYS SPECIALIST
Customer Service Representative and Quality Analyst
TELEPERFORMANCE
08.2015 - 02.2019
- Company Overview: Teleperformance.com/en-us
- Assisting customer needs, escalating complex situations, providing excellent customer service and resolutions to customer problems
- Knowledge of company products and strategies to improve the campaign and company to a higher standard
- Experience with insurance claims, medical review disputes, KPI metrics, graphics, managing customer’s expectations
- Provided assistance to agents when required, to re-enforce the company product knowledge
- Over 2 years’ experience working with an American health insurance company, 'Aetna'
- Evaluating metrics, KPIs and monitoring to ensure all the campaign procedures were correct each month
- Giving strategies to improve the whole campaign
- Working as a team, made decisions that delivered results that were clearly demonstrated through reporting, and comparable to previous months
- Teleperformance.com/en-us
Education
Business English, Advanced -
LSI Auckland
01.2020
Business Administrator -
University of Area Andina
01.2018
Teleperformance Quality Analyst Program and leadership -
Teleperformance Jump Program
01.2017
Project Management -
Arlington Texas University
Texas, USA01.2017
Technological Degree of Business Management -
SENA
01.2015
Skills
- Oral and written communication
- Customer service
- Strong Analytical Skills
- Organization
- Attention to detail
- Teamwork
- Data analysis
- Problem solving
- Strategies focused
- Team and result focused
- Microsoft Office
- Salesforce
- Oracle
- Health Insurance System Activate
- Applyd
Programs
- Microsoft Office
- Salesforce
- Oracle
- Health Insurance System Activate
- Applyd
Employment Eligibility
NZ residency – able to work full time with no restrictions. A copy of this residency is available upon request.
Additional References
More references are available upon request
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Administrator
FAANZ
06.2023 - Current
Credit Card Application Processor
LATITUDE
08.2022 - 12.2022
Customer Service Representative and Quality Analyst
TELEPERFORMANCE
08.2015 - 02.2019
Business Administrator -
University of Area Andina
Teleperformance Quality Analyst Program and leadership -
Teleperformance Jump Program
Project Management -
Arlington Texas University
Technological Degree of Business Management -
SENA
Business English, Advanced -
LSI Auckland
Similar Profiles
Barkha BogawatBarkha Bogawat
Dental Receptionist at VS Dental StudioDental Receptionist at VS Dental Studio
Jatin BangaJatin Banga
Registered Nurse at Kimihia home and hospitalRegistered Nurse at Kimihia home and hospital
Raushan Kumar JhaRaushan Kumar Jha
E2E Architect at Spark New ZealandE2E Architect at Spark New Zealand