Andrew Chick
Christchurch,New Zealand
Summary
Dynamic and adaptable F&B professional with a proven track record at Rydges Latimer and Ritz Carlton Tiburon Resort, excelling in customer service and POS system operation. Recognized for enhancing team collaboration and achieving a top-ranking In-Room-Dining service. Demonstrates exceptional people skills and a commitment to excellence, ensuring guest satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
F&B Attendant
Rydges Latimer
Christchurch, New Zealand
07.2021 - Current
- Gaining an understanding of how operations are run for the Conference and Events team
- Being tasked with setting up the bar for beverage service
- Setting the floor for events/meetings
- And breaking down after events/meetings have concluded for the evening
- Going over with team leaders how we can do better after events have concluded
- Contact: Serginho Fernandes / Serginho_fernandes@evt.com
Telephone Service Agent
Ritz Carlton Tiburon Resort
Naples, United States
04.2022 - 03.2023
- Responsibilities consisted of taking guests' orders over the phone accurately and using the appropriate verbiage while informing the guests about the 22% gratuity included with the 7% tax
- Helped the In-Room-Dining department place no.1 in all of the Ritz-Carltons in the United States
- Ensuring amenities are delivered by the servers to the correct rooms before 21:00
- While Keeping track of which ones are completed and have been changed to a new room through reception, and completing required paperwork before handing the shift onto the incoming shifts TSA/Severs
- Assisted the servers with setting up orders during rush hour periods daily to ensure the guests' meals were delivered within the BSA standard time of 15-25 minutes
- Contact : -Human Resources Director ricardo.vazquez@ritzcarlton.com
Bartender
Finnigens Irish Tavern
Prebbleton, New Zealand
04.2021 - 07.2021
- Engaged guests with a friendly conversation to build bar loyalty and encourage repeat business
- Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests
- Cleaned, organized, and replenished supplies to maintain bar appearance
- Kept checkout area stocked to promote additional sales and drive per-customer revenue
- Assisted customers with locating desired beers, wines, and liquors
- Carried heavy cases weighing as much as 50+ pounds using safe procedures
- We were tasked to have beverages served to guests within 30-60 seconds after orders were taken
Youth Football Coach
P.E.F.S
Prague, Czech Republic
06.2020
- Coordinated and led drills and practice games to help players develop
- Provided easy-to-understand instructions for young groups of players, mentoring, as well as guidance to the young players
- Maintained a positive, energetic atmosphere for the young group to reduce any chances of unwilling participants in group activities
Education
Hotel Hospitality Management Level 5 - Tourism Management
New Zealand School of Tourism
Christchurch06-2023
Tourism Hospitality Level 4 - Tourism Hospitality
New Zealand School of Tourism
Christchurch02-2022
N/A - Tourism Hospitality & Airline Industry Level 3
New Zealand School Of Tourism
Christchurch, New Zealand08-2021
Skills
- Flexibility
- People skills
- Teamwork and collaboration
- Positive attitude
- Customer Service
- POS System Operation
- Flexible schedule
- Buffet maintenance
- Catering experience
- Adaptability
Hobbies and Interests
- Gym
- Content Creation
- Motorbikes
- Travel
- Music
- Instruments
Volunteer Experience
Youth Football Coach, P.E.F.S, Prague, Czech Republic, 06/01/20, 06/30/20, Coordinated and led drills and practice games to help players develop., Provided easy-to-understand instructions for young groups of players, mentoring, as well as guidance to the young players., Maintained a positive, energetic atmosphere for the young group to reduce any chances of unwilling participants in group activities.
Timeline
Telephone Service Agent
Ritz Carlton Tiburon Resort
04.2022 - 03.2023
F&B Attendant
Rydges Latimer
07.2021 - Current
Bartender
Finnigens Irish Tavern
04.2021 - 07.2021
Youth Football Coach
P.E.F.S
06.2020
Hotel Hospitality Management Level 5 - Tourism Management
New Zealand School of Tourism
Tourism Hospitality Level 4 - Tourism Hospitality
New Zealand School of Tourism
N/A - Tourism Hospitality & Airline Industry Level 3
New Zealand School Of Tourism
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