Andrew Clarkson
Dunedin,Andersons Bay
Summary
Proven leader in customer service, adept at Inbound Call Management and fostering team efficiency, significantly enhancing customer satisfaction at Inland Revenue. Skilled in SQL development and Complaint Handling, I excel in driving service improvements and implementing effective solutions. My proactive approach and ability to train and motivate teams have consistently resulted in positive outcomes and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Inland Revenue
10.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Supported team members with technology issues, including diagnosing problems and providing solutions.
Nightfill Supervisor
Bunnings Warehouse
06.2020 - 09.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Developed and implemented customer service policies to enhance satisfaction.
- Observed packing operations to verify conformance to specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Retail Team Leader
Megazone
12.2018 - 06.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor of Science - Computer Science
University of Otago
Dunedin06.2023
Skills
- Inbound Call Management
- Call Documentation
- Service Recommendations
- Issue Research
- Account Management
- Complaint Handling
- Data Entry
- Technical Support
- Payment Processing
- Database Maintenance
- Data Validation
- SQL development
Affiliations
- Otago Rugby Referees Association
Certification
- Forklift License
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureQuote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Timeline
Customer Service Officer
Inland Revenue
10.2023 - Current
Nightfill Supervisor
Bunnings Warehouse
06.2020 - 09.2023
Retail Team Leader
Megazone
12.2018 - 06.2020
Bachelor of Science - Computer Science
University of Otago
- Forklift License
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