- Music
- Outdoor Recreation
- Team Sports
- Playing Sports
- Camping
Andrew Curry
Auckland
Summary
Accomplished Fleet Disposals Manager at ORIX New Zealand Limited, adept in operations management and team leadership. Excelled in enhancing customer satisfaction and employee productivity, significantly improving team agility and performance. Skilled in negotiation and conflict resolution, fostering strong relationships and driving organizational success.
Overview
37
37
years of professional experience
Work History
Fleet Disposals Manager
ORIX New Zealand Limited
06.2006 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Operations Manager - Cashflow Finance
ORIX New Zealand Limited
07.2004 - 06.2006
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Customer Service Officer - Leasing & Finance
ORIX New Zealand Limited
11.2002 - 07.2004
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Credit Controller - Fleet & Commercial
ORIX New Zealand Limited
03.2000 - 11.2002
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
Call Centre Consultant
Powertalk
12.1998 - 03.2000
- Utilized advanced knowledge of company products and services to provide accurate information and support to customers.
- Managed challenging situations gracefully by utilizing empathetic communication techniques when dealing with frustrated customers.
- Upheld high standards of professionalism throughout all interactions with clients, colleagues, and supervisors alike.
- Identified trends in common customer issues, enabling proactive improvements in product offerings and support materials.
- Provided coaching and mentorship to new hires, aiding in their professional growth as Call Center Consultants.
- Assisted in the implementation of new software systems, streamlining workflows and improving overall efficiency within the call center from new.
English Language Teacher
Nova School
10.1997 - 09.1998
- Established clear expectations for behavior, promoting a respectful classroom culture conducive to learning.
- Tutored and assisted students to help with English language comprehension and mastery.
- Improved student literacy levels through targeted intervention and support programs.
- Graded students work based on completion, timeliness and accuracy and kept detailed records of grades.
- Developed age-appropriate lesson content for literature pieces to meet diverse learning styles.
Credit Controller/Team Leader/Team Manager
Countrywide Bank
03.1991 - 09.1997
- Supported sales teams by providing accurate credit information for new and existing customers.
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
- Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
- Performed checks of customer creditworthiness and current situations.
- Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Trained and mentored new department employees to maximize performance.
- Adhered to banking standards and government lending guidelines for loan services.
- Recommended approval or disapproval of commercial, real estate or credit loans.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Customer Services/Loans/Arrears
Countrywide Building Society
09.1987 - 03.1991
- Developed strong relationships with customers to facilitate smooth processing of transactions.
- Manage & reduce the Auckland Branch Residential & Cheque account arrears.
Education
High School Diploma -
Mt Albert Grammar School
Auckland, NZ01-1982
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Relationship building
- Operations management
- Staff development
Interests
Timeline
Fleet Disposals Manager
ORIX New Zealand Limited
06.2006 - 12.2024
Operations Manager - Cashflow Finance
ORIX New Zealand Limited
07.2004 - 06.2006
Customer Service Officer - Leasing & Finance
ORIX New Zealand Limited
11.2002 - 07.2004
Credit Controller - Fleet & Commercial
ORIX New Zealand Limited
03.2000 - 11.2002
Call Centre Consultant
Powertalk
12.1998 - 03.2000
English Language Teacher
Nova School
10.1997 - 09.1998
Credit Controller/Team Leader/Team Manager
Countrywide Bank
03.1991 - 09.1997
Customer Services/Loans/Arrears
Countrywide Building Society
09.1987 - 03.1991
High School Diploma -
Mt Albert Grammar School