Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Gibb

111A Matipo Road, Te Atatu Peninsula,Auckland

Summary

Experienced Business Manager adept in national business operations, cultivating new business partnerships, managing supplier relationships and increasing customer satisfaction. Excellent business acumen, customer service skills and strategic planning.

Overview

11
11
years of professional experience

Work History

National Operations Manager

ADP Hydraulics
09.2023 - Current
  • Identified areas for improvement within the organisation, implementing changes that led to increased productivity and profitability.
  • Managed budgets and financial reporting to maintain financial responsibility and cost-efficient operations.
  • Led a team of technicans to ensure consistent delivery of high-quality services across multiple locations.
  • Evaluated employee performance regularly, providing constructive feedback and offering opportunities for professional development.
  • Developed and executed strategic plans for business growth, resulting in expansion into new markets.
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Identified profitable business leads and built pipeline of prospective customers.
  • Worked within budget limits, helped develop annual budget forecasts, and reconciled the operating budget.
  • Developed processes to save on costs and prevent losses.
  • Travelled to regional branch locations quarterly to manage each branch and perform reviews of employees.
  • Created, implemented, and improved policies to stay responsive to demands.
  • Led weekly meetings with team to review progress, address challenges and drive timely task completion.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Field Service Technician

Road Equip Diesel Services
06.2022 - 09.2023
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Followed safety procedures to avoid injuries in field.
  • Discussed and recommended service options with customers and explained costs involved.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Fleet and Plant Manager

Greenway
07.2015 - 06.2023
  • Increased production efficiency by optimizing plant layout and implementing process improvements.
  • Mentored and developed staff members, promoting professional growth opportunities within the organization.
  • Negotiated favorable contracts with suppliers, securing cost savings on raw materials without sacrificing quality.
  • Conducted thorough root cause analyses on production issues, identifying solutions for continuous improvement efforts.
  • Boosted employee morale and productivity through effective leadership and motivational techniques.
  • Enforced health and safety protocols to promote safe working environment.

Commerical Vehicle Technician

Cable Price
01.2014 - 07.2015
  • Reduced repair times with proficient use of diagnostic tools and equipment for accurate problem identification.
  • Troubleshot electrical systems to identify malfunctions effectively and implement appropriate solutions swiftly.
  • Maintained detailed records of completed repairs, ensuring accurate documentation and facilitating future services on client vehicles.
  • Increased shop efficiency by effectively managing work orders, prioritizing tasks, and maintaining a clean workspace.
  • Improved vehicle performance by conducting thorough diagnostics and implementing necessary repairs.
  • Achieved high levels of customer satisfaction by proactively addressing concerns and resolving issues in a professional manner.
  • Delivered quality workmanship consistently while following manufacturer guidelines when performing warranty-related repairs.
  • Stayed current on industry trends and advancements through regular participation in training sessions, seminars, and workshops, enhancing technical expertise.
  • Mentored junior technicians by sharing technical knowledge, fostering professional growth within the team.
  • Developed strong relationships with parts vendors, ensuring timely procurement of necessary components and minimizing wait times for customers.
  • Provided exceptional service to fleet accounts by maintaining scheduled intervals of preventative maintenance for optimal vehicle performance across the entire fleet.
  • Enhanced customer satisfaction by providing timely and efficient maintenance services for their vehicles.
  • Contributed to a safe work environment by adhering to established safety protocols and procedures during all repair processes.
  • Collaborated with team members to complete complex repairs, resulting in successful resolutions for clients.
  • Performed safety and emissions inspections.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Maintained accurate logs of equipment operation hours, maintenance activities, and project progress for streamlined record-keeping purposes.
  • Contributed to a positive work environment through effective teamwork, communication, and adherence to safety protocols.

PDC Team Leader (secondment)

Cable Price
07.2013 - 12.2013
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Implemented employee recognition programs that boosted morale and increased retention rates within the team.
  • Enhanced team productivity through effective delegation of tasks and efficient scheduling of resources.
  • Boosted safety standards by enforcing strict adherence to company policies and industry regulations.

Education

No Degree - Agricultural Mechanical Enginering

SRUC Oatridge
Scotland
07.2010

Skills

  • Excellent interpersonal skills
  • Outstanding communication skills
  • Employee Development
  • Adaptability
  • Self Motivation
  • Problem-solving abilities
  • Business Leadership
  • Reliability
  • Team building

Timeline

National Operations Manager

ADP Hydraulics
09.2023 - Current

Field Service Technician

Road Equip Diesel Services
06.2022 - 09.2023

Fleet and Plant Manager

Greenway
07.2015 - 06.2023

Commerical Vehicle Technician

Cable Price
01.2014 - 07.2015

PDC Team Leader (secondment)

Cable Price
07.2013 - 12.2013

No Degree - Agricultural Mechanical Enginering

SRUC Oatridge

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