Highly experienced mechanical and hydraulics industry professional with over 20 years of proven expertise. Demonstrated success in increasing operational efficiency and leading high-performing teams. Accomplished in securing and retaining key clients, driving business growth through strong relationship building and strategic initiatives.
Overview
11
11
years of professional experience
Work History
National Operations Manager
ADP Hydraulics
08.2023 - Current
Manage, support and grow business relationships with existing accounts and develop strategies to increase sales and revenue.
Identify profitable business leads and build pipeline of prospective customers.
Identify areas for improvement within the organization, implementing changes that lead to increased productivity and profitability.
Travel to regional branch locations monthly to manage each branch and perform reviews of employees.
Develop processes to save on costs and prevent losses.
Interact well with customers to build connections and nurture relationships.
Manage recruiting, hiring and training of team members.
Lead weekly meetings with team to review progress, address challenges ensuring tasks are completed on time.
Negotiated price and service with customers do decease expenses and increase profit.
Evaluate teams performance regularly, providing constructive feedback and offering opportunities for professional development.
Field Service Technician
Road Equip Diesel Services (REDS)
08.2022 - 08.2023
Responded quickly to emergency maintenance requests for timely on-call support.
Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Reviewed technical documentation to complete equipment maintenance and repair.
Maximised operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
Provided hands-on training to junior technicians, encouraging constant improvement in our team.
Enhanced system performance through troubleshooting, diagnosing, and repairing complex mechanical systems.
Documenting repair procedures and creating comprehensive reports for each job completed.
Fleet and Plant Manager
Greenway
06.2016 - 07.2022
Boosted employee morale and productivity through effective leadership and motivational techniques.
Guided, trained, and coached the team to increase productivity and quality
Monitored and evaluated team performance to identify areas for improvement.
Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
Implemented inventory management and tracking systems to improve operations.
Established positive relationships with suppliers to obtain timely deliveries of materials and products.
Negotiated favourable contracts with suppliers, securing cost savings without sacrificing quality.
Enforced health and safety protocols to promote safe working environment.
Evaluated employee performance and provided feedback and training as needed.
Created and oversaw schedules and adjusted as needed to meet deadlines.
Oversaw routine maintenance programmes and scheduled services to keep equipment functioning at peak levels.
Commercial Vehicle Technician
Cable Price
05.2013 - 06.2016
Managed and supervised the day-to-day running of the mechanical workshop.
Extensive experience on Scania diesel vehicles as well as Hitachi, John Deer and Bell.
Examined vehicles to determine the extent of damage or malfunctions.
Guided technicians with decisions concerning repair and replacement of parts.
Disassembled and repaired diesel engines, gearboxes, retarders and diffs in trucks, buses and construction vehicles.
Maintained energy and enthusiasm in fast-paced environment.
Maintained trucks to COF standard.
Education
Land-based Service Engineering - Agricultural And Mechanical Engineering
SRUC Oatridge
Scotland
08.2010
Skills
Outstanding communication skills
Staff Supervision
Teamwork and Collaboration
Decision-Making
Customer Service Management
Effective leader
Relationship Building
Budget Control
Logistics
Timeline
National Operations Manager
ADP Hydraulics
08.2023 - Current
Field Service Technician
Road Equip Diesel Services (REDS)
08.2022 - 08.2023
Fleet and Plant Manager
Greenway
06.2016 - 07.2022
Commercial Vehicle Technician
Cable Price
05.2013 - 06.2016
Land-based Service Engineering - Agricultural And Mechanical Engineering