Summary
Overview
Work History
Education
Skills
Certification
Timeline
Andrew Giles

Andrew Giles

Silverstream,Upper Hutt

Summary

Experienced operations manager with strong time management skills and keen attention to detail. Passionate about coaching and mentoring staff to build efficient teams. Thrives on setting and achieving personal goals, while approaching daily challenges with innovative thinking.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Driver Testing Officer

VTNZ
04.2024 - Current

Responsible for administering and evaluating practical driving tests for various driver license classes. Ensuring the test is conducted fairly and accurately, adhering to NZ Transport Agency https://www.nzta.govt.nz/ Waka Kotahi standards.

  • Observing and evaluating driver behaviour
  • Ensuring roadworthiness
  • Prioritizing safety throughout the test, ensuring the candidate and themselves are safe and that the vehicle is in a suitable condition for testing
  • Providing feedback and results
  • Documenting preformance and errors, and the overall outcome

Operations Manager

Low Cost Bins
10.2022 - 04.2024
  • Responsible for all operational activity of the business including driver management, vehicle/fleet management and branch performance.
  • Accident and incident investigation including management of insurance claims.
  • Undertake routine safety, driver and vehicle audits and implement actions as required.
  • Responsible for staff training and development.

Wellington Branch Manager

Hireace
03.2022 - 10.2022
  • Day to day running of a rental car business including sales, staff rostering, financial management and fleet management.
  • Managed collection and drop-off of vehicles to Wellington airport.
  • Management of a team of 6-8 staff including recruitment, training, mentoring and performance management.
  • Built strong relationships with customers to ensure repeat business and market leadership.
  • Created a supportive and motivating environment for the team to learn and develop their skills and knowledge.
  • Responsible for all Health and Safety requirements of the branch.
  • Carried out weekly audits of the branch and vehicles, ensuring vehicles were road worthy. Managed all maintenance costs.

Operations Supervisor

Tranzurban (Part of TRANZIT Group)
06.2018 - 03.2022
  • Managed the day to day operations of an urban bus fleet (Hutt Valley).
  • People management, including rostering, timesheet auditing and performance management.

Operations Manager

Tranzit Coachlines Wellington (Part of TRANZIT Group)
10.2017 - 06.2018
  • Management of the day to day operations of a charter fleet and an Intercity bus fleet.
  • Preparation of rosters for drivers and vehicles for both Tranzit Coachlines Wellington and Tranzit InterCity.
  • People management, including disciplinary procedures when necessary.
  • Communicating operational issues to direct reports.
  • Preparation of tenders for charter buses.
  • Budget management.
  • Ensuring compliance with company Health & Safety policies and the Health and Safety at Work Act 2015.
  • Staff training and mentoring.

Kitchen Stock Controller

Mitre 10 Mega Petone
12.2016 - 10.2017
  • In charge of ordering, rotating, and controlling stock levels.
  • Compiling orders to customer requirements, including quality control.
  • Worked to challenging time frames.
  • Customer liaison.
  • Forklift driving.

Senior Duty Manager

Upper Hutt Cossie Club
11.2008 - 11.2016
  • Managed all operations of the club including front of house and kitchen.
  • Staff management.
  • Training of new staff.
  • Stock control and ordering for bar operations.
  • Carried out basic maintenance duties.
  • Chaired the Health & Safety Committee.

Bricklayer

The Brothers Mead
01.2004 - 07.2009
  • Completed apprenticeship in bricklaying.
  • Undertook a wide range of construction projects.
  • Training and mentoring of apprentices.

Senior Laser Operator

Moore Gallagher
06.2002 - 12.2003
  • Operation of Fuji Xerox copy machines.
  • Scheduled work, staff shifts and staff management, quality control, batch processing, documentation, reporting (stats) and invoicing spreadsheets.

Team Leader, Training Co-coordinator, Land Title Analyst

EDS New Zealand Ltd
06.2000 - 06.2002
  • Led and managed of a team of 20 people to achieve targets of converting paper records to electronic records.
  • Created and produced training material.
  • Coached and mentored team members.

Education

Diploma - Operations Management

Service IQ
01-2015

Skills

  • INTERPERSONAL STRENGTHS
  • I am outgoing with a friendly easy-going nature, and good written and verbal communication skills I have a genuine interest in people and am a team player I am open to new ideas and am always willing to share information
  • RELATIONSHIP MANAGEMENT
  • I am an experienced and established operations manager with a proven track record I like to foster a good team environment to obtain and maintain growth I understand customer’s mindsets and motivations, and enjoy providing high standards of customer service
  • ORGANISATIONAL PLANNING
  • I manage staff by developing efficient and effective relationships, while promoting high levels of customer service Known to be good at prioritizing tasks and have effective time management skills Hard working and likes to be kept busy
  • PROBLEM SOLVING
  • I apply a holistic approach in looking for solutions to problems I apply common sense and review all possible outcomes to get an acceptable result
  • COMPUTER LITERACY
  • I carry solid knowledge in the use of Microsoft Word and Microsoft Excel, as well as Outlook email I have used a number of different bespoke software packages and learn new programs quickly
  • Problem-solving
  • Safe driving practices
  • Clean driving record
  • Customer service
  • Valid Driver's license
  • Time management
  • Team leadership
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Operations management

Certification

  • Class 1
  • Class 2
  • Class 4
  • F Endorsement
  • P Endorsement
  • O Endorsement

Timeline

Driver Testing Officer - VTNZ
04.2024 - Current
Operations Manager - Low Cost Bins
10.2022 - 04.2024
Wellington Branch Manager - Hireace
03.2022 - 10.2022
Operations Supervisor - Tranzurban (Part of TRANZIT Group)
06.2018 - 03.2022
Operations Manager - Tranzit Coachlines Wellington (Part of TRANZIT Group)
10.2017 - 06.2018
Kitchen Stock Controller - Mitre 10 Mega Petone
12.2016 - 10.2017
Senior Duty Manager - Upper Hutt Cossie Club
11.2008 - 11.2016
Bricklayer - The Brothers Mead
01.2004 - 07.2009
Senior Laser Operator - Moore Gallagher
06.2002 - 12.2003
Team Leader, Training Co-coordinator, Land Title Analyst - EDS New Zealand Ltd
06.2000 - 06.2002
Service IQ - Diploma, Operations Management
Andrew Giles