Andrew Kumar
Pokeno
Summary
Adept at elevating client satisfaction and streamlining operations, I honed my expertise in deep cleaning and customer service at Mirage Cleaning Services Ltd. My proactive approach resulted in enhanced efficiency and safety, with a track record of zero lost-time accidents . Balancing meticulous attention to detail with exceptional interpersonal skills, I consistently exceed client and employer expectations.
Overview
2025
2025
years of professional experience
Work History
Commercial and Domestic Cleaning Specialist
Mirage Cleanings ServicesLtd
- Handled equipment, chemicals, and materials properly and with caution.
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Assisted management in developing new strategies for improved efficiency in overall operations.
- Maintained a safe environment for clients by adhering to strict cleaning protocols and guidelines.
- Increased workplace morale by maintaining a positive attitude toward colleagues, supervisors, and clients alike.
- Improved cleanliness and sanitation by performing thorough cleaning tasks on a daily basis.
- Safeguarded company assets with proper use, storage, and maintenance of cleaning tools and equipment.
- Complied with industry-specific regulations for specialized facilities such as medical offices, schools, or food establishments.
- Enhanced client satisfaction with meticulous attention to detail in all cleaning tasks.
- Contributed to company reputation with consistently exceptional performance in all cleaning assignments.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained floor cleaning and waxing equipment.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used power scrubbing and waxing machines to scrub and polish floors.
Salesperson
Mirage Cleaning Services Ltd
02.2005 - 08.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
NCEA Level 1 & 2 Achieved -
Southern Cross Campus
Papatoetoe High SchoolSkills
- Strong work ethic
- Reliability and punctuality
- Safety awareness
- Deep cleaning expertise
- Carpet cleaning proficiency
- Chemical handling
- Professional appearance
- Safety and compliance
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Sweeping and mopping
- Cleaning and sanitizing
- Team collaboration
- Verbal and written communication
- Interior and exterior cleaning
- Conflict resolution
- Quality control
- Record keeping
- Physical stamina
- Quality assurance
- Commercial and residential cleaning
- Reliability
- Active listening
- Pressure washing
- Interpersonal skills
Timeline
Salesperson
Mirage Cleaning Services Ltd
02.2005 - 08.2024
Commercial and Domestic Cleaning Specialist
Mirage Cleanings ServicesLtd
NCEA Level 1 & 2 Achieved -
Southern Cross Campus
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