Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Kumar

Pokeno

Summary

Adept at elevating client satisfaction and streamlining operations, I honed my expertise in deep cleaning and customer service at Mirage Cleaning Services Ltd. My proactive approach resulted in enhanced efficiency and safety, with a track record of zero lost-time accidents . Balancing meticulous attention to detail with exceptional interpersonal skills, I consistently exceed client and employer expectations.

Overview

2025
2025
years of professional experience

Work History

Commercial and Domestic Cleaning Specialist

Mirage Cleanings ServicesLtd
  • Handled equipment, chemicals, and materials properly and with caution.
  • Provided excellent customer service, addressing client concerns promptly and professionally.
  • Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
  • Assisted management in developing new strategies for improved efficiency in overall operations.
  • Maintained a safe environment for clients by adhering to strict cleaning protocols and guidelines.
  • Increased workplace morale by maintaining a positive attitude toward colleagues, supervisors, and clients alike.
  • Improved cleanliness and sanitation by performing thorough cleaning tasks on a daily basis.
  • Safeguarded company assets with proper use, storage, and maintenance of cleaning tools and equipment.
  • Complied with industry-specific regulations for specialized facilities such as medical offices, schools, or food establishments.
  • Enhanced client satisfaction with meticulous attention to detail in all cleaning tasks.
  • Contributed to company reputation with consistently exceptional performance in all cleaning assignments.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Maintained floor cleaning and waxing equipment.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Used power scrubbing and waxing machines to scrub and polish floors.

Salesperson

Mirage Cleaning Services Ltd
02.2005 - 08.2024
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Negotiated prices, terms of sales and service agreements.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Education

NCEA Level 1 & 2 Achieved -

Southern Cross Campus
Papatoetoe High School

Skills

  • Strong work ethic
  • Reliability and punctuality
  • Safety awareness
  • Deep cleaning expertise
  • Carpet cleaning proficiency
  • Chemical handling
  • Professional appearance
  • Safety and compliance
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Sweeping and mopping
  • Cleaning and sanitizing
  • Team collaboration
  • Verbal and written communication
  • Interior and exterior cleaning
  • Conflict resolution
  • Quality control
  • Record keeping
  • Physical stamina
  • Quality assurance
  • Commercial and residential cleaning
  • Reliability
  • Active listening
  • Pressure washing
  • Interpersonal skills

Timeline

Salesperson

Mirage Cleaning Services Ltd
02.2005 - 08.2024

Commercial and Domestic Cleaning Specialist

Mirage Cleanings ServicesLtd

NCEA Level 1 & 2 Achieved -

Southern Cross Campus

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Andrew Kumar