Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew McGregor

Wellington,Kapiti

Summary

Accomplished Service Manager at Emerge Aotearoa, adept in team leadership and problem-solving, significantly enhancing service delivery outcomes. Demonstrated expertise in employee training and continuous improvement, fostering strong relationships and a positive attitude across teams. Successfully integrated critical thinking and organizational skills to meet and exceed employer expectations. I have lead 4 teams, including 3 Peer Services and have also taken part in organisation-wide Ropu including, National Health and Safety Committee, Chairperson of Central Region Health and Safety Committee, Wellbeing Ropu. I Have extensive facilitation workshop development experience having delivered over 300 workshops as a Peer Educator and have also supported Workforce Development as a NVCI and MAPA Trainer.

Overview

16
16
years of professional experience

Work History

Service Manager

Emerge Aotearoa
Wellington
02.2022 - Current

-Work collaboratively with colleagues and the relevant District Managers to plan and deliver services that achieve the desired outcomes.

-Demonstrating commitment to our values and embraces our culture specifically our commitment to Maori and Pasifika and privileging lived experience and diversity.

-Provide practical support, oversight and co-ordination to teams of staff who are tasked with delivering services to people who use our service's.

-Integrate clinical expertise, knowledge and competencies with Emerge Aotearoa’s commitment to provide quality services to people who use our services and their whanau.

-Facilitate those people who use our service's to work towards their personal goals and aspirations by using professional skills, coaching and supporting other team members.

-Effectively manage risks and incidents

-Continuously seek new ways of improving the service and the outcomes for people who use our service's.

-Recruitment and hiring of new kaimahi.

-Manage HR issues appropriately and in a timely manner in collaboration with line manager

-Enuring Health and Safety Checks and Service Delivery Audits are completed within the set timeframes.

-Role model the importance of wellbeing and encourage staff to manage their own wellbeing proactively

-Supporting Kaimahi to grow within their own professional development.

-Developing relationships with various Partners - Kaiarahi, Pasifika Partner, People Partner, Learning and Capability Partner

Peer Advocate

Mind And Body
Wellington
06.2021 - 02.2022

-Developing supportive, professional relationships through trust with Tangata Whaiora.

-Work alongside service users seeking advocacy to identify their issue and goal.

-Support service users to advocate for themselves in resolving their issue.

-Build and maintain strong relationships and linkages throughout the sector.

-Clinical, statistical and legal record keeping and service documentation.

-Formal report writing.

-Educating Tangata Whaiora about their rights within health and other social services.

-Applying Health and Disability standards, policies and procedures to my daily work.

-Working from a peer approach, using my lived experience and Intentional Peer Support principles in to my daily work with clients, and other team members.

-Applying the principles of Te Tiriti o Waitangi and biculturalism/multiculturalism into my daily work.

-Networking and liaising with internal and external services and colleagues for service promotion.

-Contribute to and engaging with the organisation’s continuous quality improvement approach so that the team is always considering better ways to meet the needs of Tangata Whaiora/Peers.

Navigator

Emerge Aotearoa
Wellington
02.2019 - 06.2021

Peer Educator

Emerge Aotearoa
Wellington
02.2017 - 02.2019

Peer Support Worker

Wellink Trust/Richmond Services/Emerge Aotearoa
Wellington
03.2008 - 02.2017

Education

Business Management

Open Polytechnic of New Zealand
12.2021

Certificate in Health And Wellbeing

Open Polytechnic of New Zealand
05.2020

Level 5 Certificate in Adult/Tertiary Teaching

Te Wananga O Aotearoa
Porirua, NZ
07.2018

Diploma in Music

Whitireia Polytechnic
Porirua, NZ
12.2006

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Critical Thinking
  • Reliable and Responsible
  • Employee Training and Development
  • Continuous Improvement
  • Relationship Building
  • Time Management
  • Goal-Oriented
  • Team Collaboration and Leadership

Timeline

Service Manager

Emerge Aotearoa
02.2022 - Current

Peer Advocate

Mind And Body
06.2021 - 02.2022

Navigator

Emerge Aotearoa
02.2019 - 06.2021

Peer Educator

Emerge Aotearoa
02.2017 - 02.2019

Peer Support Worker

Wellink Trust/Richmond Services/Emerge Aotearoa
03.2008 - 02.2017

Business Management

Open Polytechnic of New Zealand

Certificate in Health And Wellbeing

Open Polytechnic of New Zealand

Level 5 Certificate in Adult/Tertiary Teaching

Te Wananga O Aotearoa

Diploma in Music

Whitireia Polytechnic
Andrew McGregor