
Accomplished Service Manager at Emerge Aotearoa, adept in team leadership and problem-solving, significantly enhancing service delivery outcomes. Demonstrated expertise in employee training and continuous improvement, fostering strong relationships and a positive attitude across teams. Successfully integrated critical thinking and organizational skills to meet and exceed employer expectations. I have lead 4 teams, including 3 Peer Services and have also taken part in organisation-wide Ropu including, National Health and Safety Committee, Chairperson of Central Region Health and Safety Committee, Wellbeing Ropu. I Have extensive facilitation workshop development experience having delivered over 300 workshops as a Peer Educator and have also supported Workforce Development as a NVCI and MAPA Trainer.
-Work collaboratively with colleagues and the relevant District Managers to plan and deliver services that achieve the desired outcomes.
-Demonstrating commitment to our values and embraces our culture specifically our commitment to Maori and Pasifika and privileging lived experience and diversity.
-Provide practical support, oversight and co-ordination to teams of staff who are tasked with delivering services to people who use our service's.
-Integrate clinical expertise, knowledge and competencies with Emerge Aotearoa’s commitment to provide quality services to people who use our services and their whanau.
-Facilitate those people who use our service's to work towards their personal goals and aspirations by using professional skills, coaching and supporting other team members.
-Effectively manage risks and incidents
-Continuously seek new ways of improving the service and the outcomes for people who use our service's.
-Recruitment and hiring of new kaimahi.
-Manage HR issues appropriately and in a timely manner in collaboration with line manager
-Enuring Health and Safety Checks and Service Delivery Audits are completed within the set timeframes.
-Role model the importance of wellbeing and encourage staff to manage their own wellbeing proactively
-Supporting Kaimahi to grow within their own professional development.
-Developing relationships with various Partners - Kaiarahi, Pasifika Partner, People Partner, Learning and Capability Partner
-Developing supportive, professional relationships through trust with Tangata Whaiora.
-Work alongside service users seeking advocacy to identify their issue and goal.
-Support service users to advocate for themselves in resolving their issue.
-Build and maintain strong relationships and linkages throughout the sector.
-Clinical, statistical and legal record keeping and service documentation.
-Formal report writing.
-Educating Tangata Whaiora about their rights within health and other social services.
-Applying Health and Disability standards, policies and procedures to my daily work.
-Working from a peer approach, using my lived experience and Intentional Peer Support principles in to my daily work with clients, and other team members.
-Applying the principles of Te Tiriti o Waitangi and biculturalism/multiculturalism into my daily work.
-Networking and liaising with internal and external services and colleagues for service promotion.
-Contribute to and engaging with the organisation’s continuous quality improvement approach so that the team is always considering better ways to meet the needs of Tangata Whaiora/Peers.