ANDREW NGO
Mount Wellington,Auckland
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Customer Service Executive
Aramex
Auckland
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Streamlined communication channels for improved efficiency in handling customer concerns
- Collaborated with cross-functional teams to improve overall customer experience within the company
- Managed over 50 customer inquiries per day
Social Media Coordinator (Internship)
The Warehouse Limited
Remote
02.2023 - 10.2023
- Developed and managed content calendars for each platform to establish timely and relevant posts
- Collaborated with team members to develop creative campaigns for social media platforms
- Analyzed and reported social media and online marketing campaign results
- Created social media content with consistent content and tone.
Kitchen assistant
Kahunrangi and Montana
Hamilton
10.2022 - 08.2023
- Assisting with basic food preparation tasks such as chopping, peeling, and slicing ingredients
- Ensuring that all kitchen surfaces, equipment, and utensils are clean and sanitized to maintain high hygiene standards
- Supporting the kitchen staff by fetching and carrying ingredients, utensils, and other items as needed.
Sales Assistant
H & M Clothing Store
Auckland
08.2021 - 05.2022
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Entered, coded, and processed vendor invoices and helped track expenses for capitalizations
- Negotiated prices, terms of sales, and service agreements.
Education
Diploma in International Business -
Waikato University
11.2021 - 05.2022
Bachelor of Business Administration - Digital Business and Supply Chain Management
Waikato University
Hamilton, Waikato 02.2023 - Current
Skills
- Collaboration
- Digital Media
- Sales and Marketing
- Problem-Solving Skills
- Web Design
- Customer Service
- Microsoft Office Suite
- Time management
Accomplishments
Academic Merit Scholarship from Study Group NZ Limited
Timeline
Customer Service Executive
Aramex
11.2023 - Current
Social Media Coordinator (Internship)
The Warehouse Limited
02.2023 - 10.2023
Bachelor of Business Administration - Digital Business and Supply Chain Management
Waikato University
02.2023 - Current
Kitchen assistant
Kahunrangi and Montana
10.2022 - 08.2023
Diploma in International Business -
Waikato University
11.2021 - 05.2022
Sales Assistant
H & M Clothing Store
08.2021 - 05.2022
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