Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Trail running, Travelling
Languages
Timeline
Generic

Andrew Oliver

Rotorua,Ngongotaha

Summary

Experienced supervisor skilled in leading and guiding team members to complete projects within designated timelines. Proficient in task assignment, training, and implementing company procedures for smooth operations. Exceptional communication and listening abilities enable effective collaboration with team members and stakeholders. Demonstrates strong leadership qualities and a forward-thinking mindset to motivate teams and achieve objectives. Known for fostering a positive work environment and resolving complex problems through analytical thinking. Exhibits excellent customer relations aptitude and a talent for building and nurturing relationships. Utilizes independent decision-making skills and sound judgment to drive positive outcomes for the organization. Committed to leveraging training, monitoring, and morale-building expertise to enhance employee engagement and elevate performance levels. Dedicated problem-solver focused on optimizing operational efficiency and reducing costs through streamlined processes. Consistently applies independent decision-making skills and sound judgment to contribute to company success.

Overview

4
4
years of professional experience

Work History

Restaurant Owner

Gazoline
  • Company Overview: Burger and Steakhouse
  • Banking
  • Staff training
  • Alcohol License
  • Managers license
  • Customer service
  • Food hygiene
  • Staff rosters
  • Burger and Steakhouse
  • Stocktaking
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and 12 employees.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.
  • Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

General Manager

The Bell Inn
  • Company Overview: Local village pub with B&B rooms
  • Customer service
  • Staff training
  • Cooking
  • House cleaning
  • Cash handling
  • Booking systems
  • Menu planning
  • Staff Rosters
  • Local village pub with B&B rooms
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Duty Manager/Storeroom Manager

Liquorland Taupo
01.2021 - Current
  • Company Overview: Wholesale and retail alcohol supplier
  • LCQ License
  • Managers License
  • Forklift License F Endorsed)
  • Training staff
  • Cash handling
  • Customer service
  • Wholesale and retail alcohol supplier

Education

Cookery And Hospitality

Wintec Hamilton
Hamilton, NZ

Skills

  • Managers License
  • Staff Supervision
  • Business Planning
  • Customer Engagement
  • Staff Management
  • Inventory Management
  • Small business operations
  • Vendor Relationship
  • Staff Leadership
  • Cost Control
  • Financial Planning
  • Online Ordering Management
  • Business marketing
  • Health Code Compliance
  • POS System Operation
  • Waste Reduction

Accomplishments

  • Liquor licence and manager licences in different countries
  • Learning a new language
  • Travelling around Europe and United Kingdom alone

Trail running, Travelling

As a beginner in trail running, I have competed in the Tough Guy Challenge with my partner, and entered into the Legend of the Peaks, in Rotorua.

I love getting out into the forest or walking the beaches of New Zealand.  My partner and I try and get out as much as we can on our days off.

When I was younger, I did my OE, thinking I was going for just one year, but found myself there for over 10 years, travelling all over Europe and Asia enjoying all that these beautiful countries have to offer.

Languages

Swedish
Limited Working
English
Native or Bilingual

Timeline

Duty Manager/Storeroom Manager

Liquorland Taupo
01.2021 - Current

Restaurant Owner

Gazoline

General Manager

The Bell Inn

Cookery And Hospitality

Wintec Hamilton

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Andrew Oliver