Andrew Richardson
Auckland,Chch
Summary
Results-driven Shift Supervisor with a proven track record in team development, operational improvements, and safety compliance. Committed to enhancing efficiency and customer service through effective training and mentorship.
Overview
33
33
years of professional experience
Work History
Shift Supervisor
fonterra
darfield , Christchurch
08.2013 - Current
- Supervised daily operations to ensure efficient workflow and staff productivity.
- Trained and mentored team members on safety protocols and operational best practices.
- Coordinated shifts and schedules to optimize staff coverage and resource allocation.
- Assisted in inventory management, ensuring proper stock levels for production needs.
- Implemented quality control measures to maintain product standards during processing.
- Collaborated with management to develop strategies for process improvements and efficiency.
- Provided on-the-job training to new staff members.
- Addressed any issues that arose during the shift in a proactive manner.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Resolved customer complaints and reported issues to senior management.
- Conducted weekly inventory of supplies, equipment, and food items.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Trained new employees on company policies and procedures.
- Resolved conflicts between staff members in a timely manner.
- Supervised and led employees to maintain productivity and customer service levels.
- Assisted in the development and implementation of new operational procedures.
Courier Driver
Nz Couriers
airport, Christchurch
09.2006 - 07.2013
- Delivered packages efficiently across designated routes.
- Communicated with customers to confirm delivery details.
- Assisted in training new couriers on best practices.
- Operated delivery vehicles in compliance with safety standards.
- Maintained vehicle cleanliness and performed routine inspections.
- Resolved delivery issues promptly and professionally.
- Coordinated parcel delivery using strong time management skills.
- Documented pickups and deliveries and submitted reports after shift.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Communicated with customers to coordinate delivery times.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
- Delivered packages promptly to customers by adhering to specified routes and time schedules.
- Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.
- Sorted parcels according to delivery route.
- Loaded vehicles, balanced loads, and secured items against loss or damage during transportation.
- Adhered to company policies and procedures, including confidentiality and data protection standards.
Shift Manager
Foodstuffs SI Ltd
papanui, Christchurch
05.1993 - 08.2006
- Monitored store operations to ensure compliance with company policies and procedures.
- Coached employees on interactions with customers to drive exceptional service.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Coordinated shift schedules to maintain optimal staffing levels.
- Trained and mentored team members on customer service standards.
- Responded quickly and effectively to emergency situations as they arose.
- Directed and led employees and team members on effective operations, methods and procedures.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Maintained cleanliness and organization of work area.
Education
Some College (No Degree) - Everything
Hornby High School
Christchurch Skills
- Staff supervision
- Quality control
- Safety compliance
- Inventory management
- Process improvement
- Customer relationship management
Affiliations
Current Coach for NZ Indoor Cricket teams (U17s Boys and Nz Ladies Team)
Timeline
Shift Supervisor
fonterra
08.2013 - Current
Courier Driver
Nz Couriers
09.2006 - 07.2013
Shift Manager
Foodstuffs SI Ltd
05.1993 - 08.2006
Some College (No Degree) - Everything
Hornby High School