Andrew Smith

Owner/operator of RD3 Rural run, contracted to NZ post, servicing over 650 customers, operating 6 days a week, covering around 150km per day.

• Delivery of freight and handling of sensitive documents securely, maintaining confidentiality while delivering to appropriate recipients.
• Enhanced client satisfaction by providing prompt and efficient delivery services.
• Maintained cleanliness of my van both inside and out, promoting a professional image for the company.
• Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
• Managed delivery paperwork efficiently, ensuring accurate records of transactions and signatures from clients.
• Maintained excellent safety records through strict adherence to company policies and traffic regulations.

Share owner/ General manager of busy rental car company servicing all of NZ. Job often requiring travel to support staff at our other branches.

• Provided exceptional customer service, securing repeat clients and generating positive word-of-mouth referrals for the business
• Managed a diverse team of professionals, fostering a collaborative environment that led to increased productivity and employee satisfaction.
• Managed day-to-day business operations.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Maintained payroll information by calculating, collecting, and entering data.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
• Inspected vehicles to identify and document repair needs.
• Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.

• Utilized collision repair equipment.
• Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
• Inspected vehicles to identify and document repair needs.
• Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
• Improved overall customer satisfaction by providing high-quality auto body repairs and exceptional service.
• Optimized workshop efficiency by keeping tools organized, maintaining clean workspaces, and promptly addressing equipment issues when necessary.
• Consistently met deadlines on repair jobs without compromising quality standards or cutting corners.

Similar responsibilities as previous Panel Beating job.

• Driver of 30 seater passenger tourist bus, towing surf rescue boat to the Bay of Islands
• Completed pre- and post-trip bus inspections for safe passenger transportation
• Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management
• Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations
• Duties involving preparing and serving food and organising and implementing activities
• Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference
• Built personal relationships with travellers to promote positive experiences
• Facilitated memorable experiences for diverse groups by tailoring activities to cater to different ages, cultural backgrounds, and language abilities
• Adapted tours to accommodate varying physical abilities, ensuring inclusive and enjoyable experience for all travellers

• Continuously updated knowledge of auto body repair techniques through ongoing training opportunities, ensuring the highest level of craftsmanship.
• Replaced and repaired vehicle parts according to work order instructions.
• Followed standard operating procedures to achieve consistent quality of work.
• Contributed to a positive shop environment by actively participating in team meetings, sharing knowledge, and offering assistance to colleagues when needed.