Andrew Joseph
Dunedin,Dunedin North
Summary
Serviced-focused Individual dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
4
4
years of professional experience
Work History
Manager/General Dentist
Ahoks's dental clinic
11.2020 - 10.2022
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Conducting general consultations and fixing appointments.
- Confirmed appointments, communicated with clients, and updated client records.
- Updated computer system with current customer, payment and inventory information.
- Oversaw training and onboarding process for all newly hired employees.
- Drove sales and customer service while assisting clients with essential dental services.
- Managing day-to-day administration of the clinic including pharmacy.
- Received incoming supplies of dental and pharmaceuticals and stocked in correct locations.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
House Surgeon
Christian Medical College
03.2019 - 03.2020
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Arranged for equipment maintenance and repairs and coordinated variety of services such as waste removal and patient control.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Evaluated patient care and initiated procedural changes for increased benefit.
- Compiled and analyzed accounting records and other data to determine required financial resources to implement new programs and services.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Successfully negotiated client contract renewals to create increased revenue.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Education
Bachelor of Dental Surgery - Dentistry
Faculty Of Dentistry, Otago University
Dunedin, NZ11.2025
Bachelor of Dental Surgery - Dentistry
YENAPOYA UNIVERSITY DENTAL COLLEGE AND HOSPITAL
India10.2018
Skills
- Employee Scheduling
- Total Quality Management
- Process Redesign
- Risk Management
- Customer Relationship Management
- Sales and Marketing
- Time Management
- Technical Support
- Account Management
- Teamwork and Collaboration
languages
Fluent in communicating and understanding English, Hindi, Tamil, Malayalam, and Arabic.
hobbies
Hiking, Fishing, Painting, Kickboxing
Timeline
Manager/General Dentist
Ahoks's dental clinic
11.2020 - 10.2022
House Surgeon
Christian Medical College
03.2019 - 03.2020
Bachelor of Dental Surgery - Dentistry
Faculty Of Dentistry, Otago University
Bachelor of Dental Surgery - Dentistry
YENAPOYA UNIVERSITY DENTAL COLLEGE AND HOSPITAL
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