Andrin Eti Tovio
Auckland,AUK
Summary
Proficient at assisting customers and responding to inquiries, Proven ability to establish and maintain excellent communication and relationships with customers. Dedicated to identifying customer needs and delivering effecting solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, Hardworking and ready to join the next team.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Warehouse Assistant
Hella NZ
Auckland, Auckland
01.2020 - 01.2021
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Conducted inventory and restocked items throughout day.
- Supported team members and management by going above and beyond to meet goals.
- Provided product knowledge to help customers select best products.
- Directed weekly product cycle counts and corrected errors in warehouse inventory system.
- Assisted with maintaining clean and organized store appearance.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Operated RF scanners to track merchandise and verify contents of containers
Offsider Customer Service
Space 3 Furniture System Limited
Auckland, Auckland
04.2019 - 12.2020
- Uncrated, assembled, installed and repaired furniture and office equipment in customers' homes or offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Worked overnight shifts during peak periods to meet coverage needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Served customers and followed outlined steps of service.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Customer Service Associate
Courier Post
Auckland, Auckland
01.2019 - 03.2019
- Sort out customer's parcels and freight Dispatch correctly to our couriers to ensure they can deliver on time.
- Handle freight in a careful and professional manner Liaise with various internal contacts to solve problems and raise issues where required.
- Provided primary customer support to internal and external customers.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
Plastics Operator
Sistema
Auckland, Auckland
11.2016 - 12.2017
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
Education
NZ Certificate in Travel Level 4 ITC Certificate in International Travel and Tourism ITC Certificate in Amadeus Reservations Certificate ITC Career Preparation Certificate NZ Certificate in Tourism (level 3 – strand in Travel and Tourism) ITC Certificate in Travel and Tourism ITC Cabin Crew Certificate Professional Dress Award -
The International Travel College of New Zealand
ITC2019
Marcellin College
2018
Marcellin College
Royal Oak, AUK2017
Skills
- Order Checking
- Problem Solving
- Critical Thinking
- Time Management
- Building Customer Trust and Loyalty
- Excellent Attention to Detail
- Able to work individually without direct supervision
- Teamwork
Certification
NZIS Certificate of Recognition Gateway Level 1
Timeline
Warehouse Assistant
Hella NZ
01.2020 - 01.2021
Offsider Customer Service
Space 3 Furniture System Limited
04.2019 - 12.2020
Customer Service Associate
Courier Post
01.2019 - 03.2019
Plastics Operator
Sistema
11.2016 - 12.2017
NZ Certificate in Travel Level 4 ITC Certificate in International Travel and Tourism ITC Certificate in Amadeus Reservations Certificate ITC Career Preparation Certificate NZ Certificate in Tourism (level 3 – strand in Travel and Tourism) ITC Certificate in Travel and Tourism ITC Cabin Crew Certificate Professional Dress Award -
The International Travel College of New Zealand
Marcellin College
Marcellin College
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