Andrew Thomas
Christchurch,Rolleston
Summary
Results-oriented Manager who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. I will make a great asset to your team through knowing the industry & providing the market with what it needs - customer orientated sales staff.
Overview
32
32
years of professional experience
Work History
Branch Manager
Radcliffe Electrical
Waterloo Road
11.2008 - Current
Run a successful branch with 11 employees with a turnover of more than $9.5M. Initiated systems to simplify the process of ordering by customers to correct delivery on time. Stress the importance of content customers in order for prompt payment & fewer credits, therefore less cost to the PnL. Created a happy team environment where everyone can rely on a colleague to be able to assist in any situation.
Assistant Branch Manager
Radcliffe Electrical
Tuam Street
10.2006 - 11.2008
Was instrumental in setting up the branch, stock locating, providing a support person for disgruntled employees & integrating the J. A. Russell way to the South Island. I was born in Christchurch & wished for my family to grow up here so was transferred to work on the counter but very quickly my potential was realised & I was made Assistant Branch Manager.
Assistant Branch Manager
J. A. Russell
Boston Road
06.2004 - 10.2006
Was the middle man for over 30 employees to take grievances to & set up meetings with the Manager. Ran the stocktakes & dropped the loss percentage to under 1% in under 6 months with simple bin locations & triple checking of outwards goods. Looked after all the negative stock & non binned product before any issues arose.
Sales Support & Contracts
J. A. Russell
Boston Road
07.2003 - 06.2004
Became the go-to man for sales reps to phone & give customer orders to. Due to the efficiency & accuracy I showed the reps stayed out of the branch & proceeded to focus on the sales side of their role. The systems & processes I helped implement lead to J. A. Russell being able to land National supply agreements & the logistics for contracts awarded.
Sales Representative
J. A. Russell
New Lynn/Henderson
10.1998 - 07.2003
Formed relationships with existing & new customers to grow the base from $300k to $485k within 2 years. The Sales Manager kept increasing my budget by 40% because he "knew I would do it". Customers I bought on board are still shopping with J. A. Russell.
Counter Sales
J. A. Russell
New Lynn
04.1998 - 10.1998
Answered phones & took orders from reps & customers. Ran a low/stock out report to cover the branch purchasing. My manager at the time employed me with the intent of putting me on the road as a rep due to customer comments.
Customer Sales & Purchasing
G.E.C
Penrose
09.1994 - 04.1998
Was in sole charge of the counter & did all the purchasing, apart from contracts, for the branch. Billed all the transfers at the end of month & was in contact with all the branches assisting with enquiries. Helped the reps, both supplier & in house, with all enquiries & new product information. Did inward good receipting & restocked the shelves as well as answering phones & processing orders for delivery.
Inwards Goods & Counter Sales
Frasers
Takapuna
10.1993 - 09.1994
Receipted all inwards goods, prepared all deliveries & outwards goods with couriers. Restocked shelves & bar coded all items going onto the shelf. Started bagging smaller items to assist in stock taking & got bar codes loaded to state pack size. Also answered phones & assisted customers in the store.
Education
Trade Cert Electrical
AUT
1993
Economics & Accounting
University of Canterbury
1991
Economics & Accounting
Burnside High School
1999
Skills
- Cash handling and management
- Goal-oriented
- Positive and friendly
- People-oriented
- Exceptional time management skills
- Excellent work ethic
- Strong interpersonal skills
- Team building expertise
- Strong conflict resolution skills
Timeline
Branch Manager
Radcliffe Electrical
11.2008 - Current
Assistant Branch Manager
Radcliffe Electrical
10.2006 - 11.2008
Assistant Branch Manager
J. A. Russell
06.2004 - 10.2006
Sales Support & Contracts
J. A. Russell
07.2003 - 06.2004
Sales Representative
J. A. Russell
10.1998 - 07.2003
Counter Sales
J. A. Russell
04.1998 - 10.1998
Customer Sales & Purchasing
G.E.C
09.1994 - 04.1998
Inwards Goods & Counter Sales
Frasers
10.1993 - 09.1994
Trade Cert Electrical
AUT
Economics & Accounting
University of Canterbury
Economics & Accounting
Burnside High School