Andy Xu
Auckland,AUK
Summary
Versatile professional with a robust background in customer service at Iro.co.nz and a proven track record in the construction industry, including leadership roles at Reliance Construction. Excelled in client engagement and relationship building, enhancing customer retention and team productivity. Skilled in troubleshooting and marketing, achieving significant project efficiencies and client satisfaction.
Knowledgeable and dedicated customer service professional with extensive experience in real estate industry. Solid team player with outgoing, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Service Executive
Iro.co.nz
04.2024 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managing warehouse and orders
Carpenter
Form Building & Developments
12.2022 - 04.2024
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Followed protocols and stayed organized to provide personal and teammate safety.
Carpenter Leading Hand
A&A Constuction
10.2019 - 10.2022
- Resolved construction issues promptly with creative problem-solving abilities, minimizing delays in project timelines.
- Organized daily crew assignments according to individual strengths while balancing time constraints for optimal efficiency.
- Mentored junior carpenters, improving their skills and increasing team productivity.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
- Read and interpreted blueprints and construction documents to determine project directives.
Carpenter Leading Hand
Reliance Construction
04.2012 - 08.2019
- Enhanced project efficiency by implementing new carpentry techniques and tools.
- Conducted thorough quality control checks at each stage of construction, ensuring high standards were met consistently throughout projects completed successfully.
- Supervised teams of up to 25 carpenters, effectively managing schedules and workloads for on-time project delivery.
- Organized daily crew assignments according to individual strengths while balancing time constraints for optimal efficiency.
- Mentored junior carpenters, improving their skills and increasing team productivity.
- Coordinated with subcontractors to ensure smooth collaboration between trades during multi-disciplinary projects.
Carpenter Apprentice
Perfect Homes
02.2013 - 04.2014
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Followed established job site safety regulations and maintained safe and clean work area.
Real Estate Agent
Barfoot & Thompson
03.2010 - 09.2012
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
Skills
- Team collaboration
- Customer engagement
- Customer relationship management
- Complaint handling
- Client engagement
- Public speaking
- Relationship building
- Customer needs assessment
- Marketing
- Troubleshooting
Timeline
Customer Service Executive
Iro.co.nz
04.2024 - Current
Carpenter
Form Building & Developments
12.2022 - 04.2024
Carpenter Leading Hand
A&A Constuction
10.2019 - 10.2022
Carpenter Apprentice
Perfect Homes
02.2013 - 04.2014
Carpenter Leading Hand
Reliance Construction
04.2012 - 08.2019
Real Estate Agent
Barfoot & Thompson
03.2010 - 09.2012
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