Andy Z

Developed an ABM strategy targeted at the Middle East market, achieving a 15% increase in total revenue . Provided customer support via email and identified critical tickets in accordance with SLA.

Assisted in the restructuring of the Auckland property lending service project, analyzed 4 comparable products to enhance our strategy, resulting in an 80-page SOP ; aided in developing microservices that enhanced system compatibility and efficiency, saving approximately 400 man-hours weekly . Participated in an internal technical presentation and facilitated the project's promotion across departments twice .

Familiarized with Azure cloud services and experimented with using PowerPlatform (SharePoint, PowerApps, PowerAutomate, etc.) to develop CRM tools.