Ane Ainuu
Counties Energy
Auckland
2
Languages
16
years of professional experience
I have experience in hospitality and have been in the electricity industry for over 10 years beginning in the retail side and now currently in the distribution side. I have always had a passion of serving others and would love to get into a role where I can do this and make a difference.
I am a kinesthetic learner so learn best on the go. I am a fast learner and can learn new systems very quickly and can work on multiple screens at once. An asset to any team I join as I love to work in a team but also thrive independently.
Work History
Customer Service Representative
1 Year 7 Months- Manage customer inquiries via phone and email.
- Dispatch faultmen to power outages that affect properties in the network.
- Invoice customers and book in their metering inspections once paid.
- Resolve customer complaints.
- Reviewing paperwork from inspectors' jobs to make sure all is correct before sending them off to retailers and/or electricians.
- Invoicing customers for damages repaired by the network.
Sales Consultant
5 Years 11 Months- Acquired new customers through various channels and cold calling, expanding Meridian's customer base.
- Top 3 sales person every year.
- Completed administrative tasks related to sales, including sending confirmation emails.
- End to end process and making sure each customers transition from their retailer to ours is as seamless as possible.
- Met all follow-up deadlines to secure potential sales.
- Achieved sales targets consistently to contribute to overall team success.
- Consistently recognized as a top 3 salesperson for exceptional performance.
- Help out on the inbound queue taking calls from current customers when our customer cis team are busy. (this would be to help with billing issues or switching issues)
- Help out on the inbound queue taking calls from current customers when our customer cis team are busy. (this would be to help with billing issues or switching issues)
Vacant Site Specialist
3 Years 6 Months- Researching who is now responsible for the electricity of each vacant property to help manage the business losing revenue.
- Contact potential clients to establish relationships and promote services.
- Organise the reconnection, disconnection or decommissioning of meters.
- Ensured no medically dependent individuals were on site prior to raising disconnections.
Lead Generator
5 Months- Searched internet platforms to locate new business leads
- Updated CRM with contact details and shared with sales agents
Crew Person
3 Years 11 Months- Provided face to face customer service, ensuring customer satisfaction and a positive experience
- Took orders over the counter, accurately processing requests to enhance order efficiency
- Prepared orders in the kitchen, maintaining quality and speed to meet customer demand
- Prepared and served coffee beverages to customers in a fast-paced café environment.
- Training new employees
Education
High School Diploma
Skills
Customer service
Complaint resolution
CRM - Dynamics and D365
Salesforce
Data entry
Power BI
Velocity
Emaps
National Electricity Registry
Active listening
Critical thinking
Microsoft outlook
INDI
Languages
English
Samoan
Interests
Spending time with my family. (Mother of 4)
Watching league/union
Gaming
Timeline
Customer Service Representative
Counties Energy
01.2025 - CurrentRead More
Sales Consultant
Meridian Energy
01.2019 - 12.2024Read More
Vacant Site Specialist
Meridian Energy
07.2015 - 01.2019Read More
Lead Generator
Meridian Energy
01.2015 - 06.2015Read More
Crew Person
Mc Donalds
01.2011 - 12.2014Read More
Papatoetoe High School
High School Diploma
Read More