Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
Generic

Varun Rana

Auckland,New Zealand

Summary

I am a proactive, detail-oriented professional with a passion for delivering exceptional customer service. Over the years, I’ve developed a versatile skill set through hands-on experience in a variety of industries, including delivery services, sales, and hospitality. These roles have strengthened my communication skills, enabling me to engage effectively with diverse clients and colleagues. My ability to remain calm under pressure and find solutions quickly has helped me thrive in fast-paced, high-demand environments. One of my core strengths is my ability to multitask and manage my time efficiently, ensuring that I meet deadlines while maintaining high standards of quality. I pride myself on being adaptable, able to pivot quickly to new challenges, and continuously learning to improve my skills. My exposure to different industries has also sparked a deep interest in AI technology, marketing strategies, and customer behavior, which I actively explore to stay ahead in today’s rapidly evolving landscape. Whether working independently or as part of a team, I am dedicated to achieving results and contributing to team success. My resourcefulness, combined with a positive and solution-oriented approach, enables me to tackle challenges with confidence and enthusiasm. I am eager to apply my expertise in customer service and problem-solving to new opportunities, particularly in roles where I can combine my passion for technology, customer engagement, and continuous improvement.

Overview

9
9
years of professional experience

Work History

PIZZA Specialist

HELLS PIZZA
Papamoa
04.2023 - 06.2024
  • Used pizza cutter to slice pizzas according to size and customer specifications
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments
  • Monitored and maintained clean working areas and cooking surfaces
  • Wiped down counters and food prep stations using bleach and clean cloths.

Delivery courier

Nz post
Auckland
05.2019 - 04.2023
  • Drove safely at all times to avoid accidents and harm
  • Followed company policies and procedures during shift
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions

Internship student

2degree(nz mobiles
Auckland
02.2019 - 04.2019
  • Interacted with customers by phone, email, or in-person to provide information
  • Delivered clerical support by handling range of routine and special requirements
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
  • Reported back to instructor to receive day-to-day tasks and responsibilities
  • Answered and transferred incoming telephone calls, taking messages for various staff members
  • Maintained accurate records and documentation of projects to inform stakeholders of progress and updates

Lounge assistant

Emirates airline
Auckland
03.2017 - 05.2018
  • Seated patrons based on guest preferences and seating availability
  • Answered phone calls to take orders, give information and document reservations
  • Maintained balanced cash drawer with correct money values and accurate documentation
  • Promoted business loyalty by fostering positive customer relationships
  • Minimized customer service complaints by expertly managing customer expectations during busy periods

Energy sales consultant

Contact energy
Auckland
11.2015 - 08.2016
  • Provided energy sales consultation services to residential and commercial customers.
  • Developed presentations to demonstrate the value of energy products and services.
  • Conducted market research to identify potential customer needs and preferences.
  • Negotiated contracts with vendors for product acquisition, pricing, and delivery schedules.
  • Maintained updated records of all customer interactions and transactions.
  • Built relationships with key stakeholders in the industry to expand business opportunities.

Education

Diploma Level 5&6 - International Business Management

Marsden Technical Institute
Auckland
01-2019

Skills

  • Entrepreneurship
  • Teamwork skills
  • Highly responsible and reliable
  • Problem solving
  • Adaptability
  • Sales experience
  • Phone Etiquette
  • Customer Relations

Languages

  • English, Native
  • Hindi, Native
  • Punjabi, Proficient

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual

References

References available upon request.

Timeline

PIZZA Specialist

HELLS PIZZA
04.2023 - 06.2024

Delivery courier

Nz post
05.2019 - 04.2023

Internship student

2degree(nz mobiles
02.2019 - 04.2019

Lounge assistant

Emirates airline
03.2017 - 05.2018

Energy sales consultant

Contact energy
11.2015 - 08.2016

Diploma Level 5&6 - International Business Management

Marsden Technical Institute
Varun Rana