ANGADDEEP SINGH
Hamilton,New Zealand
Summary
Experienced Network Support Engineer with a strong customer service background. Successfully resolves customer inquiries and maintains high satisfaction rates. Utilizes communication and problem-solving skills to improve the customer experience. Committed to delivering exceptional support and ensuring smooth network operations for maximum user satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Support Engineer
Tech Domain
01.2025 - Current
- Provided technical support to end-users via phone, email, and chat, ensuring quick issue resolution (80% first-contact resolution)
- Installed, configured, and troubleshot Windows/Linux systems and network devices, delivering clear and effective guidance to users
- Diagnosed and resolved network connectivity and technical issues, maintaining high service uptime and customer satisfaction
- Assisted customers with VPN setup, email configurations, and remote access solutions, ensuring smooth online experiences
- Conducted security scans (Nmap, Nessus) and applied necessary measures to mitigate security risks, enhancing the service environment
- Managed customer inquiries and tickets using tools like Jira and ServiceNow, ensuring issues were logged, prioritized, and resolved on time
- Created easy-to-follow troubleshooting guides for recurring technical issues, contributing to efficient issue resolution
- Delivered training sessions on IT best practices, boosting end-user understanding and improving problem resolution times
- Assisted with hardware installations and ongoing maintenance of network infrastructure, contributing to overall system reliability
- Collaborated with cross-functional teams to enhance customer experience, reducing response times and improving issue resolution effectiveness
Healthcare Assistant
Steele Park Home
01.2024 - Current
- Provided patient care and support, assisting with daily activities, mobility, and hygiene
- Ensured emotional well-being of patients by offering compassionate communication and companionship
- Assisted in medication management, ensuring correct dosage and timely intake under supervision
- Maintained confidentiality of patient records, ensuring compliance with healthcare regulations
- Assisted customers (staff and patients) with basic troubleshooting for devices and applications
- Resolved password reset issues and system access problems for staff members
- Configured and maintained printers, WiFi, and basic IT equipment for smooth operations
- Created and updated user support tickets for IT-related issues, ensuring proper tracking
- Reported hardware and software malfunctions to IT teams for further escalation
- Trained staff on basic IT troubleshooting and safe system usage
Computer Operator
Chadha Traders
01.2022 - 01.2023
- Provided technical support to clients via phone and email, assisting with system troubleshooting and issue resolution
- Managed customer databases and ensured accurate data entry, contributing to efficient issue tracking and service delivery
- Monitored system performance and responded to service interruptions, ensuring minimum downtime and client satisfaction
- Configured software and hardware, assisting clients with setup and troubleshooting, ensuring optimal system performance
- Processed customer requests and generated reports on service performance, ensuring clients received timely updates
- Trained new team members on system operations and customer interaction protocols, improving team efficiency
- Worked closely with senior staff to ensure customer data accuracy and resolve recurring technical issues, contributing to better service quality
- Collaborated with cross-functional teams to provide seamless customer service, troubleshooting issues and reducing response time
Community Leader
Unschool
01.2021 - 01.2022
- Led and mentored a team of students, helping them navigate the platform, improve their learning outcomes, and achieve their goals
- Achieved top sales rankings on the platform, driving the highest number of enrollments through personalized guidance and sales strategies
- Developed and executed sales strategies, increasing student engagement and sign-ups, while consistently outperforming sales targets
- Provided feedback and support to students, fostering a positive community atmosphere and improving retention rates
- Facilitated community events and webinars, creating opportunities for students to connect, share knowledge, and enhance their learning experience
- Managed customer inquiries and concerns with exceptional communication, ensuring a smooth and professional interaction with potential learners
Education
M.D. - Master's in Applied Information Technology
Waikato Institute of Technology
Hamilton, NZ11-2024
Skills
- Customer service
- Active listening
- Customer relations
- Relationship building
- Performance evaluations
- Inbound and outbound calls
Certification
- Google IT Support , Coursera - 2024
Timeline
Network Support Engineer
Tech Domain
01.2025 - Current
Healthcare Assistant
Steele Park Home
01.2024 - Current
Computer Operator
Chadha Traders
01.2022 - 01.2023
Community Leader
Unschool
01.2021 - 01.2022
M.D. - Master's in Applied Information Technology
Waikato Institute of Technology
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