ANGADH PATHARE
Auckland,Hillsborough
Summary
Self-motivated Customer Engineer bringing advanced abilities handling field service needs for every assignment. Works smoothly to assess repair needs, prioritize work and complete jobs. Skilled in diagnostics and repair planning. Experience to independently handle wide-ranging customer concerns. Keeps detailed documentation and expertly addresses customers' needs for maximum satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Engineer
NCR Atleos
08.2022 - Current
- Diagnosing and Repairing Automatic Teller Machines (ATM's), SelfServ Checkouts, POS Terminals and Networking Equipment as well as other NCR products.
- Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements.
- Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements.
- Performing periodic preventive maintenance on assigned products; Diagnosing problems, making minor repairs; and replacing components (at the module level); following appropriate security procedures when working with ATM'S and or within financial institution.
- Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation), or as assigned by management; Maintaining an appropriate parts inventory as well as parts record keeping.
- Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile or public transportation.
- Work autonomously in the field and staging area.
Contractor Field Engineer
NCR
10.2019 - 08.2022
- Assembly, Repairs and Refurbish NCR retail and banking equipments in workshop.
- Installation of NCR equipments on customer sites
- Maintaining NCR parts inventory.
First Line Maintainence
Armourguard
02.2016 - 10.2019
- Perform daily maintenance work on various bank ATM's, cash and coin exchange machines and replenish consumables.
- Clear receipts and currency jams, test devices and report any breakdowns and findings to ATM operations
- Completion of jobs within SLA ensuring their smooth functionality of ATM's around Auckland region
- Supervise and train small team with correct procedures for maximum efficiency on field.
Education
Post Graduate Diploma - Business and Administration
Massey University
Albany, AucklandBachelor of Commerce - Management
Mumbai University
Mumbai, IndiaSkills
- Customer Support
- Software Installation
- Diagnostic Testing
- Hardware maintenance
- Incident Management
- Troubleshooting and Diagnosis
- Equipment Installation
- Root Cause Analysis
- Repair Work
- Device Configuration
- Documentation and Reporting
Languages
English
Professional Working
Hindi
Professional Working
Marathi
Limited Working
Timeline
Customer Engineer
NCR Atleos
08.2022 - Current
Contractor Field Engineer
NCR
10.2019 - 08.2022
First Line Maintainence
Armourguard
02.2016 - 10.2019
Post Graduate Diploma - Business and Administration
Massey University
Bachelor of Commerce - Management
Mumbai University
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