Summary
Overview
Work History
Education
Skills
Personal Information
References
Hobbies and Interests
Timeline
DeliveryDriver
Angala Louise Olivier

Angala Louise Olivier

Whangarei,New Zealand

Summary

Motivated business professional bringing Number years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.


Always striving to do the best for my customers and myself. Always smiling and very passionate about what I do.


When I started my business with Cookietime I set out to do $1 million in sales in my first year and to bring up our Coalface ranking from the bottom of Number 15 to Number 1 which i did in the second year as first year it was Number 5 as customers were still getting used to me doing the business not the previous guy.

Did get awards mainly proud of Gold Award for Cookietime but I finished two months before they presented them.

Overview

35
35
years of professional experience

Work History

Business Owner

Cookie Time
02.2022 - 11.2023
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Conducted market research to inform product development decisions and identify potential growth areas.
  • Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
  • Prepared annual budgets with controls to prevent overages.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.

Sales Merchandiser

Hutchinsons
02.2019 - 01.2022
  • Performed suggested orders for FMCG
  • Replenished stock
  • Cut in new products
  • Built displays.

Sales Merchandiser

Romano Pizzas
10.2018 - 01.2022
  • Handled orders and credits
  • Sold in new products
  • Organized displays
  • Replenished stock
  • Advised on HO deals
  • Did in-store deals.

Merchandiser

Endeavour Consumer Health
04.2017 - 01.2022
  • Built displays
  • Replenished shelves with stock
  • Checked tickets and promotions
  • Cut new products on shelf.

Merchandiser

Beehive Bacon
07.2018 - 11.2019
  • Performed similar duties as Endeavour Consumer Health, including orders.

Merchandiser Administrator

Daltons Limited
05.2017 - 02.2019
  • Completed orders on Bunnings ordering system
  • Checked tickets
  • Communicated with relevant Bunnings for updates and stock management
  • Tidied up stock on shelves
  • Updated Daltons and Bunnings via app on tablet.

Field Sales and Merchandising Leader

One2Many Sales and Distribution
10.2017 - 06.2018
  • Performed field sales in various stores and locations
  • Interviewed employees and handled contracts
  • Oversaw all Reps and Merchandisers
  • Sent all necessary information to Sales Reps and Merchandisers
  • Maintained regular communication with staff and Brand companies
  • Used apps and IAuditor for reports and updates
  • Completed forms via computer, including inventory forms, mileage, stock ordering, and invoices.

Merchandiser Manager

Topline Marketing
09.2015 - 01.2017
  • Coordinated 55 Merchandisers nationwide
  • Trained and traveled nationwide to Merchandisers
  • Handled payroll for all Merchandisers
  • Provided reports and training on using Opmetrix
  • Set up relevant information for Merchandisers, including new hires
  • Answered emails and phone calls
  • Managed one-off jobs
  • Worked with Reps to provide information for Merchandisers
  • Updated schedules
  • Handled billing for one-off jobs
  • Covered for Merchandisers in Auckland and Hamilton
  • Trained and set up new Demonstration people
  • Updated basic Health and Safety
  • Sent out FGC Safe in Store pass.

Merchandising and Rep work

01.2000 - 09.2016
  • Worked for various companies including Goodman Fielder, Achiever, Ernest Adams, Hutchinson NZ, Sellegence, Pacific Brands, Anstiss, Red Seal Natural Health, Lion Dairy and Drinks, Sims, Asaleo Care, Acton Marketing, House of Fine Foods, and Strikeforce NZ
  • Duties included merchandising and sales work such as building displays, stocking shelves, checking tickets and prices, rotating stock, ordering stock, and selling in new products.

Typist

New Zealand Income Support Services
06.1988 - 03.1994
  • Typing for all of the letters sent to the beneficiaries and Social Work clients
  • Cheque Signing
  • Phone Calls
  • Photocopying
  • Clerk (Case Manager) for Family Benefit, Child Care Subsidy, National Superannuation and Invalids Benefit.

Education

FGC New Zealand Food and Grocery - Safe in Store Pass -

Online Course
01.2023

Business and Technology NZQA Level 3 -

12.2020

First Aid -

10.2020

Excel -

01.2015

Power Point -

01.2015

Charts and Pivot Tables -

01.2015

Money Management Course NZQA (60 credits) -

01.2012

Treaty of Waitangi Course -

01.1989

Sixth Form Certificate -

01.1987

Fifth Form School Certificate -

01.1986

Skills

  • Customer Service
  • Customer Relations
  • Attention to Detail
  • Driven and Determined
  • Relationship Building
  • Work Planning and Prioritization
  • Business Planning
  • Employee Training
  • Team Collaboration and Leadership
  • Performance Improvement
  • Business Development
  • Business Administration
  • Purchasing and planning
  • Strategic Decision-Making
  • Budget Control
  • Operations Management
  • Bookkeeping
  • Quality Assurance
  • Cost Control and Budgeting
  • Staff hiring
  • Sales Planning
  • Sales Development
  • Negotiation and Persuasion
  • Start-Up Operations
  • New Business Development
  • Policies and Procedures Development
  • Sales strategics
  • Cost analysis and savings
  • Regulatory Compliance
  • Decision-Making
  • Team Leadership
  • Performance Improvements
  • Desktops, Laptops, and Mobile Devices
  • Records Organization and Management
  • Administrative Management
  • Direct Sales
  • Proficient in Software
  • Sales Tracking
  • Business Growth Initiatives
  • Payroll Administration and Timekeeping

Personal Information

  • Health Status: Excellent
  • Date of Birth: 07/15/71
  • Nationality: European
  • Marital Status: Married

References

  • Katrina Swaysland, Former Asaleo Care, 0275100046
  • Moa Meke, Endeavour Consumer Health, 021 312 303

Hobbies and Interests

Rugby, fishing, reading, walking and socialising with family and friends

Timeline

Business Owner

Cookie Time
02.2022 - 11.2023

Sales Merchandiser

Hutchinsons
02.2019 - 01.2022

Sales Merchandiser

Romano Pizzas
10.2018 - 01.2022

Merchandiser

Beehive Bacon
07.2018 - 11.2019

Field Sales and Merchandising Leader

One2Many Sales and Distribution
10.2017 - 06.2018

Merchandiser Administrator

Daltons Limited
05.2017 - 02.2019

Merchandiser

Endeavour Consumer Health
04.2017 - 01.2022

Merchandiser Manager

Topline Marketing
09.2015 - 01.2017

Merchandising and Rep work

01.2000 - 09.2016

Typist

New Zealand Income Support Services
06.1988 - 03.1994

FGC New Zealand Food and Grocery - Safe in Store Pass -

Online Course

Business and Technology NZQA Level 3 -

First Aid -

Excel -

Power Point -

Charts and Pivot Tables -

Money Management Course NZQA (60 credits) -

Treaty of Waitangi Course -

Sixth Form Certificate -

Fifth Form School Certificate -

Similar Profiles

CREATE PROFILE
Angala Louise Olivier