Ange Goldsmith
Christchurch
Summary
Dynamic Bar Manager with a proven track record at St Kilda Tavern Ltd, excelling in customer relationship building and staff leadership. Expert in fostering a welcoming atmosphere, significantly reducing staff turnover, and adept in liquor law compliance. Skilled in both conflict resolution and POS terminal operation, ensuring top-notch customer service and efficient bar management.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Bar Manager
St Kilda Tavern Ltd
06.1991 - 12.2024
- Hold a current Duty Managers Certificate
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Restocked Keg Room Stock Rotation
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Fostered positive work atmosphere, reducing staff turnover rates.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
Shop Assistant
24 Hour Diary
06.1989 - 05.1991
Education
No Degree -
Christchurch Girls High
Christchurch, NZSkills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Health and safety
- Staff scheduling
- Customer relationship building
- Bar management
- Outgoing personality
- Safety awareness
- Customer relations
- Issue resolution
- Relationship building
- Verbal and written communication
- Decision-making
- Cash handling
- Safe serving practices
- Bar staff supervision
- Money handling
- Reliable and responsible
- Liquor law compliance
- Recruitment and hiring
- Calm and pleasant demeanor
- Employee supervision
- Pokie machines
- Tab
- POS terminal operation
- Accounts payable
- Wages
- Responsible alcohol service
- Supply ordering
Certification
Duty Managers License
License Controller Qualification
Harm minimisation Qualification
Timeline
Bar Manager
St Kilda Tavern Ltd
06.1991 - 12.2024
Shop Assistant
24 Hour Diary
06.1989 - 05.1991
No Degree -
Christchurch Girls High
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