Angela Rondel
Tahunanui,Nelson
Summary
Dynamic customer service professional with extensive experience. Excelling in enhancing customer satisfaction Proven track record in training teams and adept at managing inquiries and delivering effective solutions, contributing to a seamless service experience and fostering strong client relationships Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
NZRENTACAR
, Nelson
09.2024 - Current
- Customer service
- Sole charge
- Car grooming
- Problem solving customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Resolved customer complaints promptly and efficiently.
CUSTOMER SERVICE
Taylors shoes
Richmond, Nelson
10.2022 - 07.2024
- Sole charge
- New premise set up
- Banking
- Provided excellent customer service throughout each shift.
- Managed customer service inquiries, complaints, escalations.
- Trained new customer service representatives on product knowledge and customer service skills.
Customer Service Representative
Avocado Ange
Rangiora
01.2021 - 08.2021
- Set and helped run a small market
- Menu Preparation
- Day to day running and set up
- Coffee making
- Cooking
- Serving
Deli Manager
New world
Prestons
02.2020 - 11.2020
- Day to day running of the department
- Ordering and stock management
- Staff Training and Development
- Liaising with Sales and Management
- Budgets
Maintenace Manager
CB Solutions
09.2018 - 10.2019
- Scoping and Project Management
- Liaising between trades, clients and management
- Budgets
- Quoting
Contract Manager
Switched on Group
05.2017 - 09.2018
- Scoping and Project Managing the delivery, compliance, OH&S and quality of maintenance in regard Social Housing for HNZ
- Working with H&S managers to operationally drive H&S to be part of Switched On’s everyday processes and procedures
- Liaising with contractors and tenants on a daily basis
MAINTENANCE
CLEAN UP CANTERBURY
04.2016 - 05.2017
- Commercial cleaning
- Gardening and Landscaping
MANAGER/BUSINESS OWNER
SODA CAFÉ
02.2012 - 04.2016
- Recruited, trained and supervised staff
- Preparation of rosters
- Payroll and PAYE returns
- GST return preparation
- Accounts payable/receivable
- Stock control and ordering
- Catering for weddings and functions
- Head Chef
- Menu preparation
MERCATO DELI MANAGER
02.2010 - 02.2012
- Day to day running
- Stock management/Acquisition of new product
- Sales
- Staff training
- H&S
- Acquisition of TOP SHOP 2010 for sales
- Acquisition of Champion Canterbury Business Award
PETRINI DELI MANAGER
01.2008 - 02.2010
- Please refer to personal testimonial
- Day to day running
- Setting up of new ordering system
- Relationship Management
- Overseeing cashflow performance
- Stock
- Staff management
- Sales
- H&S
- Staff training
- Rosters
MANAGER/BUSINESS PARTNER
BROWNS ESPRESSO
03.2006 - 10.2007
- Recruitment, training, and supervising of staff
- Preparation of rosters
- Preparation of Payroll, PAYE and GST returns
- Accounts receivable /payable
- Stock control and ordering
- Catering for functions
- Head chef
- Menu preparation
- Sales
STORE AND CAFÉ MANAGER/ BUSINESS PARTNER
LITTLE RIVER
12.1999 - 03.2006
- Duties as per Browns Espresso
- Achievements
- Re-established the above business from nothing in 1999 to an iconic, well-respected restaurant/café with turnover in excess of $900k per annum
- Approached to be part of and provide recipe for annual NZ Wine and Food Book
FULL TIME PARENT
01.1997 - 01.1999
Information Officer
ANZ/POSTBANK
Woolston
01.1993 - 01.1999
- Teller Christchurch Branch
Education
National Certificate - Business Studies
National Certificate in Business Studies
Certificate - Personal Management
Certificate in Personal Management
University Entrance -
School Certificate -
Skills
- Customer service
- Billing procedures
- Payment processing
- Conflict resolution
- Customer inquiries management
- Team leadership
Hobbies and Interests
- Walking
- Mountain biking
- Swimming
- Food and Wine
- Reading
References
- Paul Rabbitt, CB Solutions, 022 458 4005
- Angela Dartnell, Delicious Market, 021 228 6027
Training Qualifications
National Certificate in Business Studies, Certificate in Personal Management, University Entrance, School Certificate
References
References available upon request.
Timeline
Customer Service Representative
NZRENTACAR
09.2024 - Current
CUSTOMER SERVICE
Taylors shoes
10.2022 - 07.2024
Customer Service Representative
Avocado Ange
01.2021 - 08.2021
Deli Manager
New world
02.2020 - 11.2020
Maintenace Manager
CB Solutions
09.2018 - 10.2019
Contract Manager
Switched on Group
05.2017 - 09.2018
MAINTENANCE
CLEAN UP CANTERBURY
04.2016 - 05.2017
MANAGER/BUSINESS OWNER
SODA CAFÉ
02.2012 - 04.2016
MERCATO DELI MANAGER
02.2010 - 02.2012
PETRINI DELI MANAGER
01.2008 - 02.2010
MANAGER/BUSINESS PARTNER
BROWNS ESPRESSO
03.2006 - 10.2007
STORE AND CAFÉ MANAGER/ BUSINESS PARTNER
LITTLE RIVER
12.1999 - 03.2006
FULL TIME PARENT
01.1997 - 01.1999
Information Officer
ANZ/POSTBANK
01.1993 - 01.1999
National Certificate - Business Studies
National Certificate in Business Studies
Certificate - Personal Management
Certificate in Personal Management