Ange Whiteman
Tauranga,BOP
Summary
Dynamic professional with a successful background in both sales consultancy & management. 5+ years management experience, adept at driving revenue growth through strategic sales techniques and effective client relationship management.
Proven track record in overseeing daily operations, driving membership growth and ensuring top-notch customer service. Passionate about promoting health and wellness, and delivery exceptional member experiences.
Overview
14
14
years of professional experience
Work History
Gym Manager
Flex Fitness
08.2021 - Current
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Expanded clientele base with targeted and developed sales strategies from head office initiatives. Coached staff on selling tactics to maintain high percentage of membership enrollment
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Generated leads through sales promotions and word-of-mouth.
- Reviewed stock counts and ordered items to control inventory.
- Trained employees on general procedures, gym rules and duties.
- Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
- Built long-lasting relationships with clients through effective communication and rapport building.
Administative & Logisitics Manager
Marshalls Innovations - Room Mate Cabins
02.2019 - 10.2020
- Accomplished multiple tasks within established timeframes for daily scheduling and operations
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Debtor Management of 350+ clients
- Accounts receivable and payable
- Fortnightly Payroll
- Daily Reconciliation
- Monthly GST
Grant Writer / Accounts Administrator
Brain Injured Children's Trust
01.2018 - 01.2019
- Interacted with internal partners and obtained detailed information about organization's mission and goals to form solid foundation for grant applications.
- Increased awarded grants by identifying new funding opportunities and cultivating relationships with potential funders.
- MYOB - Accounts receivable and payable
- Researched grant and funding proposal opportunities to identify potential income sources.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, recordkeeping, and other administrative functions..
Accounts Administrator
Bay Powder Coaters Ltd
01.2013 - 01.2018
- Answered daily 20+ incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Maintained accurate records of all transactions, ensuring compliance with company guidelines, and diligent data entry and reconciliation efforts
- Consistently met deadlines under pressure while maintaining high levels of attention to detail in all accounting tasks - MYOB & Xero
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
Accounts Administrator
Base Up Contracting Ltd
01.2012 - 01.2013
- Preparation of PAYE & GST for accountant
- Prepared vendor invoices and processed incoming payments, construction memorandums, quotes & documentation as required
- Assisted in preparing accurate financial statements by maintaining organized records of all transactions related to accounts payable and receivable.
- Prepared weekly and monthly reports of accounts receivable and accounts payable for management review.
- Verified and submitted timekeeping information for accurate and efficient payroll processing, for team of 25 employees.
Accounting Assistant - Champion Flour Mill
Drake Personnel
01.2011 - 11.2011
- Monitoring all overhead spend on site against budget and reporting variances to budget in a timely manner, monthly
- Complete month end accruals for all overhead spend, Support capex managers by managing capex spend for the site, Prepare monthly capital expenditure reports, Prepare site purchase orders as required, Complete SAP processing requirements for all mill production orders to partial confirmation stage,
- Report production results on a daily basis, Complete mill OEE requirements, Prepare month end production reports, Complete daily bulk flour invoicing to customers, Prepare weekly buyer created tax invoices for the bulk flour distributor, Generate monthly invoices to recharge Quality Bakers bulk freight, Monitor and process bulk invoices using their house system
Education
.
Skills
- Customer Relationship Management
- Adept Administrative & Accounting Services
- Sales proficiency
- Attention to Detail
- Highly focused and result-oriented
- Training and mentoring
- Customer Relations
- Proficient in Microsoft Office Suite: Word, Outlook, Excel, MYOB, Xero, Smart Payroll
- Business Administration
Otheremployment
- Kids to Five on George, Administration Officer
- Springhill Correctional Facility - Hampton Downs, Programme Coordinator & Regional Volunteer Coordinator
- PGC Concrete Laying Ltd - Waikato, Operations Assistant / Administration
- Freightlines Limited - Auckland, Administration / Claims Officer
- Electronic Banking Solutions - Sydney, Australia, Executive Assistant
- Greenlea Premier Meats - Livestock Accounts Clerk
- Mainstream Express Waikato - Receptionist / Customer Service
- Pacific Aerospace Corporation - Receptionist / Data Processing Clerk
References
- References available upon request
Timeline
Gym Manager
Flex Fitness
08.2021 - Current
Administative & Logisitics Manager
Marshalls Innovations - Room Mate Cabins
02.2019 - 10.2020
Grant Writer / Accounts Administrator
Brain Injured Children's Trust
01.2018 - 01.2019
Accounts Administrator
Bay Powder Coaters Ltd
01.2013 - 01.2018
Accounts Administrator
Base Up Contracting Ltd
01.2012 - 01.2013
Accounting Assistant - Champion Flour Mill
Drake Personnel
01.2011 - 11.2011
.
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