Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
Intern
Angel Ko

Angel Ko

Northwood,New Zealand

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and consistently on-point Sales and Marketing Assistant equipped to handle fast-paced work supporting revenue and company growth goals. Offers strengths in customer relations, product marketing and sales forecasting. Skilled at networking and cross-functional collaboration. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Sales Assistant

Basics Asian Ltd
04.2023 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Store Supervisor

YOYOSO Northland
09.2022 - 04.2023
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
  • Answered product questions and assisted customers in selection and checkout.
  • Conducted inventory analysis to determine optimal stock levels.
  • Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
  • Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Sales and Marketing Assistant

LETU Education LTD
03.2019 - 04.2020
  • Supported customers by obtaining information, clarifying issues and coordinating swift resolutions.
  • Generated new leads within target market using traditional marketing, social media networking and direct networking with decision-makers.
  • Maintained positive and professional working relationship with peers, management and support resources.
  • Monitored social media for trending news, ideas and feedback.
  • Provided administrative support to supervisor and teammates.
  • Researched latest trends and conducted market analysis.
  • Consulted with marketing manager to prepare and present targeted ad campaigns.
  • Participated in available company-sponsored training to develop and advance knowledge base and skill set.
  • Performed administrative tasks to streamline organizational productivity.

Sales and Marketing Assistant

Major Global Development Ltd
01.2015 - 12.2016
  • Supported customers by obtaining information, clarifying issues and coordinating swift resolutions.
  • Created innovative and experimental approaches to consistently improve marketing and drive sales.
  • Kept team informed with real-time sales data and analyses comparing actual to projected results.
  • Generated new leads within target market using traditional marketing, social media networking and direct networking with decision-makers.
  • Networked with current and potential customers and industry partners to continuously further sales and marketing goals.
  • Maintained positive and professional working relationship with peers, management and support resources.
  • Monitored social media for trending news, ideas and feedback.
  • Provided administrative support to supervisor and teammates.
  • Conducted marketing research to develop growth strategies.
  • Filled out customer orders, interacted with account holders and shipped sample products to customers.
  • Researched latest trends and conducted market analysis.
  • Participated in available company-sponsored training to develop and advance knowledge base and skill set.
  • Performed administrative tasks to streamline organizational productivity.

Cashier Assistant

Wubeitea buble tea shop
04.2014 - 05.2015
  • Interacted politely with customers to promote quality service during checkout.
  • Issued receipts, change and refunds to customers to promote smooth operations.
  • Swept and mopped front end during shifts to maintain professional appearance.
  • Maintained financial records by counting cash and recording tips at end of shift.
  • Backed up cashiers ringing up large number of customers by bagging products.
  • Handled merchandising and restocking needs for multiple checkout lanes.
  • Returned carts and baskets to entryways to keep store spaces and aisles neat.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Built and maintained productive relationships with employees.
  • Assisted customers by providing information and resolving complaints.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Travel Consultant

Daan international Travel Service co., Ltd.
02.2012 - 02.2014
  • Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
  • Used company tools and systems to complete requests.
  • Searched and confirmed travel reservations for customers.
  • Reserved hotel rooms for business travelers based on individual preferences, schedules and budgets.
  • Responded promptly to clients regarding visa, passport and security inquiries.
  • Helped clients achieve lowest fairs fares and minimize risks of penalties.
  • Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
  • Explained benefits of purchasing travel insurance with clients.
  • Prepared itineraries to deliver travel arrangements to clients.
  • Updated corporate traveler profiles with current information for optimal recordkeeping.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Created travel itineraries and made adjustments to meet client specifications.
  • Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
  • Researched hotels and airfare options to best meet client needs and expectations.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Followed up with clients to notify of specials and offer assistance with future travel plans.
  • Leveraged travel booking system to process travel requests, update client information and print final documents.

Housekeeper

Peppers Christchurch
02.2007 - 02.2008
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Adhered to daily cleaning schedules and updated as needed based on demand.

SALES CLERK PART

1 $ 8 DOLLAR SHOP
10.2006 - 02.2007
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers to determine wants or needs.

Education

Some College (No Degree) -

University of Canterbury
Christchurch, NZ

Some College (No Degree) -

Ara Institute of Canterbury
Christchurch, NZ

Some College (No Degree) -

Taiwan Asia University
Taiwan

Some College (No Degree) -

ITC Online Training
Christchurch, NZ

Skills

  • Team Collaboration
  • Survey Design and Development
  • Marketing Analytics
  • Microsoft Office Suite
  • Evaluation of Marketing Campaigns
  • Problem Solving
  • Relationship Building
  • Marketing Strategies
  • Consumer Buying Habits
  • Computer Proficiency
  • Customer Service
  • Client Relationship Management
  • Customer Presentations
  • Brand Promotion
  • Event Logistics
  • CRM Software
  • Email Marketing
  • Customer Inquiries and Responses
  • Social Media Best Practices
  • Channel Marketing
  • Customer Complaint Resolution
  • Consultative Sales Techniques
  • Product and Service Sales
  • Returns and Refunds
  • Credit and Debt Card Processing
  • Cash Handling
  • Cash Register Operation
  • Inside and Outside Sales
  • Stock Management
  • Product Management and Pricing
  • Product Merchandising
  • Proper Staffing
  • Personalized Support
  • Stock Management and Auditing
  • Effective Selling Techniques

Languages

English
Limited Working
Chinese (Mandarin)
Native/ Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Timeline

Sales Assistant

Basics Asian Ltd
04.2023 - Current

Store Supervisor

YOYOSO Northland
09.2022 - 04.2023

Sales and Marketing Assistant

LETU Education LTD
03.2019 - 04.2020

Sales and Marketing Assistant

Major Global Development Ltd
01.2015 - 12.2016

Cashier Assistant

Wubeitea buble tea shop
04.2014 - 05.2015

Travel Consultant

Daan international Travel Service co., Ltd.
02.2012 - 02.2014

Housekeeper

Peppers Christchurch
02.2007 - 02.2008

SALES CLERK PART

1 $ 8 DOLLAR SHOP
10.2006 - 02.2007

Some College (No Degree) -

University of Canterbury

Some College (No Degree) -

Ara Institute of Canterbury

Some College (No Degree) -

Taiwan Asia University

Some College (No Degree) -

ITC Online Training
Angel Ko