Angel Rose Ogden
Kelvin Grove,MWT
Summary
Customer-oriented with store management experience offering several years of experience in retail operations, sales and service team leadership.
Overview
9
9
years of professional experience
Work History
Store Manager
Lifestyle Furniture
Palmerston North
09.2022 - 09.2026
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Established store tactics and strategies to achieve operational performance and sales goals.
Sales Assistant
Lifestyle Furniture
Palmerston North
05.2021 - 09.2022
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed eye for detail and suggested accessories to complement purchase.
- Fostered relationships with customers to expand customer base and retain business.
- Followed-up with customers after delivery to assess quality service and customer satisfaction.
Online Shopper
New World
Palmerston North
05.2020 - 05.2021
- Identified customer needs by asking questions and advising on best solutions.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Produced sales documents, finalized deals and filed records.
- Satisfied customers with quick, accurate service under tight deadlines.
- Suggested comparable products to replace out-of-stock items.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Shift Manager
Burger King
05.2017 - 05.2020
- Coached employees on interactions with customers to drive exceptional service.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Helped employees accomplish tasks during peak periods.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Upheld company standards and compliance requirements for operations.
Skills
- Sales Knowledge
- Multitasking and Organization
- Customer Service
- Employee Supervision and Motivation
- Sales Tracking
Timeline
Store Manager
Lifestyle Furniture
09.2022 - 09.2026
Sales Assistant
Lifestyle Furniture
05.2021 - 09.2022
Online Shopper
New World
05.2020 - 05.2021
Shift Manager
Burger King
05.2017 - 05.2020