ANGEL SHAJU
Henderson,AUK
Summary
Dynamic individual with hands-on experience in Delivery Service, Warehouse Pick-Packing, Banking, Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Delivereasy
Henderson, AUK
04.2025 - Current
- Delivered food orders promptly while ensuring accurate handling and presentation of items.
- Navigated efficiently to optimize delivery routes, minimizing delays and enhancing customer satisfaction.
- Communicated effectively with customers to confirm orders and resolve issues professionally.
- Managed time effectively to balance multiple deliveries while maintaining high-quality service standards.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
PICKER PACKER - CASUAL
L'Oreal (Via Link2Services)
Auckland, AUK
11.2024 - 03.2025
- Picked orders according to customer specifications, utilizing order sheets, pick list and item numbers.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Stocked shelves with incoming merchandise as needed.
- Placed products on conveyors for final wrapping and shipment.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Collaborated with team members to optimize picking processes and reduce order discrepancies.
- Operated warehouse management systems for efficient inventory tracking and order fulfillment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
Branch Operations Manager
The South Indian Bank Ltd
Kerala, IND
07.2023 - 01.2024
- Oversaw daily branch operations, ensuring compliance with regulatory requirements and internal policies.
- Led team in delivering exceptional customer service, enhancing client satisfaction and retention rates.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Utilized financial software to prepare consolidated financial statements.
- Consulted customers to boost product sales and services.
- Complied with established internal controls and policies.
Customer Service Officer
The South Indian Bank Ltd
Assam, IND
10.2021 - 06.2023
- Maintained up-to-date knowledge of product and service changes.
- Provided exceptional customer support through timely response to inquiries and resolution of issues.
- Managed customer accounts, ensuring accurate information and compliance with bank policies.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
Relationship Manager
The South Indian Bank Ltd
Assam, IND
04.2021 - 09.2021
- Achieved goals for sale of bank products and services such as Mobile Banking, Digital Banking, Term Investments, Third Party Products (Mutual Funds, Bonds, Sovereign Gold Bonds, Bancassurance) and exceeded performance metrics for customer service.
- Analyzed client needs to recommend suitable banking products and services, driving customer engagement.
- Skilled at working independently and collaboratively in a team environment.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Executive
The South Indian Bank Ltd
Kerala, IND
11.2017 - 03.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Managed high volume of inbound calls while maintaining a professional demeanour and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed and implemented process improvements that streamlined service delivery and reduced response times.
Clerk
The South Indian Bank Ltd
Kerala, IND
07.2014 - 10.2017
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Managed daily banking operations, including account openings, closings, and maintenance inquiries.
Cashier Specialist
The South Indian Bank Ltd
Tamil Nadu, IND
12.2013 - 06.2014
- Managed high-volume periods with ease by quickly processing transactions while maintaining friendly customer interactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Managed cash transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Trained and mentored junior staff on customer service protocols and transaction processing.
Education
Bachelor of Science - Mathematics
Mahatma Gandhi University
Kerala, IND03-2013
Skills
- Customer Service
- Customer Satisfaction
- Analytical Skills
- Marketing and Sales
- Teamwork
- Negotiation
- Relationship Management
- Financial Advising
- Investment Management
- Cash Handling
- Interpersonal skills
- Adept
- Time management
- Tenacious
- Self -Starter
- Critical Thinking
- Passionate
- Proactive mindset
- Tech – savvy
- RFID Scanning
- Positive attitude
- Attention to detail
Personal Information
Visa Status: Residence Visa
Driving Licence : NZ Full Licence
ACHIEVMENTS
- Qualifier in the Life Insurance Campaign – ELITE CLUB -Q2 for the FY 23-24
- Qualifier in the Non-Life Insurance Campaign – FINAL LAP – Q4 for the FY 22-23
- Qualifier in the CASA Campaign - BLOOM for the FY 22-23
- Qualifier in the Life Insurance Campaign- FINAL LAP for the FY 22 - 23
- Qualifier in the Non-Life Insurance Campaign – TAKE OFF - Q4 for the FY 21-22
- Awarded for extra ordinary contribution towards marketing of life products during FY 21-22
Timeline
Delivery Driver
Delivereasy
04.2025 - Current
PICKER PACKER - CASUAL
L'Oreal (Via Link2Services)
11.2024 - 03.2025
Branch Operations Manager
The South Indian Bank Ltd
07.2023 - 01.2024
Customer Service Officer
The South Indian Bank Ltd
10.2021 - 06.2023
Relationship Manager
The South Indian Bank Ltd
04.2021 - 09.2021
Customer Service Executive
The South Indian Bank Ltd
11.2017 - 03.2021
Clerk
The South Indian Bank Ltd
07.2014 - 10.2017
Cashier Specialist
The South Indian Bank Ltd
12.2013 - 06.2014
Bachelor of Science - Mathematics
Mahatma Gandhi University