- I enjoy helping others and giving back to the community
- Enjoy hobbies that combine physical activity with outdoor exploration
- Exploring various forms of art, such as painting, sewing and photography
- Baking
- Crafting and DIY Projects
- Growing herbs, vegetables, or fruits in home gardens
- Playing football
Angela Bauerfeind
Hastings
Summary
Dynamic Office Administrator with a proven track record at Rockgas Hawkes Bay, enhancing customer satisfaction and reducing administrative errors. Energetic, empathetic and compassionate individual. Excels in office administration and fostering strong customer relations through a friendly, positive attitude. Demonstrated ability to seamlessly multitask and resolve complaints, contributing to a positive work environment and increased repeat business.
Overview
16
16
years of professional experience
Work History
Office Administrator
Rockgas Hawkes Bay
04.2015 - Current
- Creating and sending invoices and following up overdue accounts.
- Answering calls and email queries from customers.
- Tracked office supplies and restocked low items/ making orders for new supplies when necessary.
- Signing up new customers, explaining the system and how to order in future.
- Greeting customers who come into office, processing sales and answering any questions.
- Scheduling orders.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Cafe Assistant
Full on Aces
02.2014 - 12.2014
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds. - There were daily regulars who were special needs and needed extra support ordering, paying for their food and sometimes a chat about their day.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Promoted a positive work environment through clear communication and teamwork among staff members.
- Increased repeat business by fostering strong relationships with customers through exceptional service.
Fast Food Team Member
Hot Chick
01.2009 - 12.2013
- Performed shift change tasks each day to keep store neat and running smoothly.
- Greeted customers promptly and took orders to keep flow of traffic moving .
- Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or BBQ operator when needed.
- Resolved customer complaints professionally, offering solutions that align with company policies while maintaining customer satisfaction.
- Contributed to a safe working environment by following safety measures for handling equipment, such as fryers and BBQ.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Assisted in inventory management, ensuring optimal stock levels for uninterrupted daily operations.
- Supported team morale by keeping a positive work atmosphere.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Completed milkshakes and ice cream desserts for customers.
Education
NCEA Level 3 - Napier Girls High School
Skills
- Teamwork and cooperation
- Artistic flair a love for sewing, painting and photography
- Friendly, positive attitude
- Problem-solving abilities
- Active listening
- Data entry
- Office administration
- Customer and client relations
Interests
Timeline
Office Administrator
Rockgas Hawkes Bay
04.2015 - Current
Cafe Assistant
Full on Aces
02.2014 - 12.2014
Fast Food Team Member
Hot Chick
01.2009 - 12.2013
NCEA Level 3 - Napier Girls High School
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