Angela Chong
Auckland
Summary
Driven and adaptable professional with strong aptitude for leadership and strategic planning. Possesses comprehensive knowledge of project management and excels in coordinating resources and timelines to ensure successful project execution. Dedicated to delivering impactful results and driving organisational success through effective oversight.
Overview
30
30
years of professional experience
Work History
Clinical Operations Manager
Reach Aotearoa / Ipsos
03.2022 - 12.2023
- Senior management position appointed to operationally lead and support a clinical team providing Covid-19 acute assessments associated with case investigation calls (March 2022 – July 2023)
- Identify service delivery issues, generate and implement solutions
- Oversee the Clinical Team, facilitate change to promote safe outcomes, report findings and trends to the clinical sub-governance group
- Staff leadership and management (recruitment, induction planning, performance management, mentoring and development)
- Operations management- design and implement operational systems and processes
- Stakeholder reporting and relationship management
- Lead staff reductions/ downsizing in alignment with the changing Covid-19 contract volumes
Project Manager – Healthy Homes
Kāinga Ora Homes and Communities
10.2019 - 03.2022
- Maintenance Partner- Health Homes project management, performance, relationship management and reporting for the largest partner upgrading properties in the Kāinga Ora portfolio.
- Data collection and quality management
- Collaboration with internal stakeholders
- Maintenance Partner national Healthy Homes training design and facilitation with support reference document creation
- Subject Matter Expert for internal teams and external contract
Stop Smoking Services Manager
ProCare Health Limited
02.2017 - 10.2019
- Senior management position, appointed to turn around a failing contract funded by the Ministry of Health. Leading a team of 11 staff to become skilled in smoking cessation support delivery
- Responsible to oversee the National Health Target Smoking Brief Advice Team to achieve the annual ProCare assigned National Health Target- Smoking Brief Advice of 90%
- Partnership development, integration of service delivery and ongoing relationship management
- Networking and corporate opportunity development and implementation
- Identify service delivery issues, generate and implement solutions
- Service delivery day-to-day and staff management (recruitment, induction, performance management and improvement), target implementation and monitoring
- Operations management- design and implement operational systems and processes
- Stakeholder reporting and relationship management
- Programme financial management and forecasting
Project Manager
The University of Auckland- School of Population Health
04.2011 - 04.2017
- Project management- strategically plan and oversee projects to meet contract timelines and deliverables
- Design and deliver practice staff training and resources
- Operations management- design and implement operational systems for data collection
- General Practice engagement/ recruitment and account management
- Stakeholder and relationship management
- Software product enhancement- identification and coordination of enhancement requirements and oversee testing systems
- Promotional activities and presentations to increase engagement with the SPARX program
Project Manager
CBG Health Research Ltd
02.2014 - 11.2016
- Planned, designed, and scheduled phases for large projects.
- Project management- coordinate contracts, budget management, monitoring performance
- Design and deliver training
- Quality management- annual reviews and improvements
- Operations management- design, document and implement operational systems
- Developed strong relationships with stakeholders through regular communication updates
Operations Manager
DQ Company Ltd
04.2007 - 10.2008
- Project management- coordinate national and international trade fairs
- Design and document operational and DQ processes
- Account management- pricing, quotes, terms of trade
Compliance Administrator
TOWER New Zealand
09.2006 - 03.2007
Contractor- Projects
Best Pacific Institute of Education
04.2005 - 09.2006
- Contractor- Projects role- Report to Executive Management
- Database upgrade, process and manage external reports to governmental agencies
- Tertiary Education Commission Register-update data as required
- Programme Timetables and Company Calendar
- Operations management- SDR processing
Approvals Assessor
Child, Youth and Family Services
08.2005 - 11.2005
- Conduct robust assessments of service delivery and business practices and viability for OSCAR and community-based services
Recruitment Consultant Team Leader
Best Pacific Institute of Education
01.2003 - 01.2005
- Achieve sales targets, provide accurate, full information to prospects
- Process Student Loans and Allowances, fee/ debt collection
- Standardise and document sales and enrolment processes
- Enrolment compliancy and documentation for external auditors
- Management of database content
- Timetables and Course Register RPL forms
- Contribute to new programme development
Employment Action Centre Team Leader
Best Pacific Institute of Education
01.2002 - 01.2003
- Train and monitor Employment Training Consultants
- Deliver motivational workshops for students
- Establish and maintain sponsor company networks
- Achieve employment and training target outcomes for students
- Workplace assessment- Skillswork Pasifika
Team Leader/ Charge Nurse
Goodwood Park/Ranworth Health Care
11.1997 - 01.2000
Staff Nurse
Cornwall Park Hospital
09.1997 - 11.1997
Project Director - Operations
Ipsos
12.2023 - 08.2024
- Managed cross-functional teams to ensure seamless coordination throughout all stages of the projects.
- Hired and managed contractors to complete project tasks.
- Developed and oversaw project operations and managed multi-functional issues through resolution.
- Oversaw multiple projects simultaneously without sacrificing standards.
- Mentored team members, fostering a collaborative work environment that prioritized professional growth.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of data collection and conformance to specifications before submitting to clients.
- Project financial management
Business Sales Representative
Danka
01.1996 - 01.1997
Staff Nurse/ Charge Nurse
Goodwood Park/Ranworth Health Care
07.1994 - 01.1996
Education
Bachelor in Business - Management Major (Operations)
Unitec Institute of Technology
Auckland, AUK01.2007
Workplace assessment - Registered Workplace Assessor: NZQA units #4098, #4099
Performance Improvement Centre
Auckland01.2002
Diploma of Nursing - General Comprehensive Nurse
Carrington Polytechnic/Unitec Institute of Technology
Auckland, AUK01.1993
Skills
- Project management
- Project planning and development
- Operations management
- System development, implementation and management
- Training design and delivery
- Staff leadership and management
- Problem solving
- Decision-making
Qualifications And Education
- Bachelor in Business: Management Major (Operations), Unitec Institute of Technology, 01/01/00, 01/01/07, Unitec’s 2007 award for excellence in Operations Management
- Workplace assessment | Registered Workplace Assessor: NZQA units #4098, #4099, Performance Improvement Centre, 01/01/02, 01/01/02
- Diploma of Nursing | General Comprehensive Nurse, Carrington Polytechnic/Unitec Institute of Technology, 01/01/91, 01/01/93
Timeline
Project Director - Operations
Ipsos
12.2023 - 08.2024
Clinical Operations Manager
Reach Aotearoa / Ipsos
03.2022 - 12.2023
Project Manager – Healthy Homes
Kāinga Ora Homes and Communities
10.2019 - 03.2022
Stop Smoking Services Manager
ProCare Health Limited
02.2017 - 10.2019
Project Manager
CBG Health Research Ltd
02.2014 - 11.2016
Project Manager
The University of Auckland- School of Population Health
04.2011 - 04.2017
Operations Manager
DQ Company Ltd
04.2007 - 10.2008
Compliance Administrator
TOWER New Zealand
09.2006 - 03.2007
Approvals Assessor
Child, Youth and Family Services
08.2005 - 11.2005
Contractor- Projects
Best Pacific Institute of Education
04.2005 - 09.2006
Recruitment Consultant Team Leader
Best Pacific Institute of Education
01.2003 - 01.2005
Employment Action Centre Team Leader
Best Pacific Institute of Education
01.2002 - 01.2003
Team Leader/ Charge Nurse
Goodwood Park/Ranworth Health Care
11.1997 - 01.2000
Staff Nurse
Cornwall Park Hospital
09.1997 - 11.1997
Business Sales Representative
Danka
01.1996 - 01.1997
Staff Nurse/ Charge Nurse
Goodwood Park/Ranworth Health Care
07.1994 - 01.1996
Bachelor in Business - Management Major (Operations)
Unitec Institute of Technology
Workplace assessment - Registered Workplace Assessor: NZQA units #4098, #4099
Performance Improvement Centre
Diploma of Nursing - General Comprehensive Nurse
Carrington Polytechnic/Unitec Institute of Technology
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