Angela Collins
Coordinator Administrator Customer Service
Christchurch
Summary
Self-motivated Coordinator adept in Microsoft Office and brings a high level of administrative, organisational and customer service skills.
With 20 year experience, quick learner and dependable team member successful at managing multiple priorities with a positive attitude.
Overview
19
19
years of professional experience
Work History
Resource Coordinator
Computer Concepts Ltd (Spark Group)
11.2017 - Current
- Manages high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
- Serves as primary point of contact for Clients, Delivery Managers, Sales teams and Service Desk for IT-related tickets for Southern, Canterbury and Wellington regions - directing support tickets to appropriate resources and teams.
- Improving team productivity by monitoring utilisation and performance metrics, generating reports and providing recommendations to Team Leaders and Managers.
- Participating in projects as needed, providing valuable input from a Resource Coordinator perspective to ensure seamless integration with existing processes.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Facilities Coordinator
Darroch Ltd
01.2016 - 11.2017
Helpdesk Analyst
Darroch Ltd
04.2015 - 01.2016
Document Processor
Fletcher Construction (contract)
08.2014 - 04.2015
Customer Service Consultant
Metro Glass
03.2014 - 05.2014
Customer Service Consultant
Corporate Connect (contact)
02.2012 - 07.2012
Customer Service Consultant
StudyLink (contract)
10.2010 - 05.2011
Branch Enquiries Consultant
ANZ National Bank
03.2008 - 08.2010
Retention Officer
ANZ National Bank
05.2007 - 03.2008
Customer Service Consultant
ANZ National Bank
02.2006 - 03.2007
Skills
Microsoft Office
Problem-Solving
Documentation And Reporting
Scheduling
Administrative Support
Customer Service
Microsoft Office
Training
Excel Beginner & Intermediate
Power BI Fundamentals
Kanban Foundations
M365 Beginner
Timeline
Resource Coordinator
Computer Concepts Ltd (Spark Group)
11.2017 - Current
Facilities Coordinator
Darroch Ltd
01.2016 - 11.2017
Helpdesk Analyst
Darroch Ltd
04.2015 - 01.2016
Document Processor
Fletcher Construction (contract)
08.2014 - 04.2015
Customer Service Consultant
Metro Glass
03.2014 - 05.2014
Customer Service Consultant
Corporate Connect (contact)
02.2012 - 07.2012
Customer Service Consultant
StudyLink (contract)
10.2010 - 05.2011
Branch Enquiries Consultant
ANZ National Bank
03.2008 - 08.2010
Retention Officer
ANZ National Bank
05.2007 - 03.2008
Customer Service Consultant
ANZ National Bank
02.2006 - 03.2007
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