Summary
Overview
Work History
Education
Skills
Timeline
Available immediately
Generic
Angela Coupar

Angela Coupar

Napier City,HKB

Summary

Dynamic business owner with a proven track record at Colin & Angela Coupar, excelling in customer service and strategic planning. Enhanced operational efficiency through innovative process improvements, achieving significant cost savings. Skilled in team leadership and employee development, fostering a high-performing culture that drives business growth and customer satisfaction.


Overview

40
40
years of professional experience

Work History

Business Owner

Big Paw Pet Logde
11.2017 - 08.2025
  • Conducted market research to inform product development decisions and identify potential growth areas.
  • Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
  • Elevated brand visibility by spearheading comprehensive digital marketing campaign.
  • Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
  • Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
  • Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
  • Boosted annual sales with launch of e-commerce website, expanding market reach.
  • Enhanced team productivity by conducting regular training sessions and setting clear performance expectations.
  • Fostered positive work environment, leading to decrease in employee turnover.
  • Fostered innovation by encouraging team feedback and implementing new ideas for product improvement.
  • Achieved significant savings by renegotiating contracts with key vendors.
  • Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
  • Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
  • Negotiated favorable lease terms for business expansion, securing prime location at reduced cost.
  • Increased customer base by implementing targeted marketing strategies and engaging with community through local events.
  • Invested in technology upgrades to streamline operations and improve customer experience.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Streamlined business operations for enhanced efficiency by introducing state-of-the-art inventory management system.
  • Implemented cost-saving measures without compromising on product or service quality.
  • Set strategic goals and monitored progress, adjusting tactics to meet changing market conditions.
  • Ensured compliance with all regulatory requirements, avoiding penalties and fines.
  • Diversified product offerings to meet changing customer needs and tap into new markets.
  • Conducted market analysis to identify trends and adjust business strategies accordingly.
  • Analyzed market trends to identify new business opportunities and areas for expansion.
  • Designed promotional materials to increase brand awareness in local community.
  • Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
  • Organized successful community events that raised brand profile and contributed to significant uptick in foot traffic.
  • Managed financial accounts to maintain budget discipline and ensure profitability.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Angela Coupar

Blind Foundation Low Vision NZ
05.1991 - 11.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Bank Teller

BNZ
02.1986 - 01.1987
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
  • Secured lucrative partnerships to expand market reach, negotiating contracts with precision and foresight.
  • Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
  • Fostered positive company culture, attracting and retaining top talent through motivational leadership.
  • Pioneered customer feedback system, utilizing insights to refine products and services continually.
  • Developed strategic business plan, guiding company towards sustainable growth and profitability.
  • Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
  • Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
  • Cultivated strong online presence, managing social media platforms to engage with customers and build community.
  • Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
  • Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
  • Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
  • Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Placed orders for customer checks and verified starting numbers.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
  • Removed mutilated currency from circulation.
  • Sold and cross-sold bank products to new and existing customers.
  • Collaborated with team members to ensure smooth operations and high-quality service.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.

Education

Internal - Guide Dog Mobility Instructor / Dog Care Manager

Blind Low Vision
Blind Low Vision NZ
10-2017

US Accredited - Math, English, Geography, Accounting, General Sc.

Fielding Ag High School
01-1986

Skills

  • Customer serviceex;
  • Entrepreneurial personality
  • Relationship building
  • Work Planning and Prioritization
  • Business planning
  • Employee training
  • Team collaboration and leadership
  • Performance improvement
  • Project management
  • Business development
  • Business administration
  • Purchasing and planning
  • Strategic Decision-making
  • Issue resolution
  • Professional networking
  • Budget control
  • Operations management
  • Social media marketing
  • Bookkeeping
  • Quality assurance
  • Cost control and budgeting
  • Staff hiring
  • Sales planning
  • Financial management
  • Sales development
  • Accounting management
  • Negotiation and persuasion
  • Strategic planning
  • Start-up operations
  • Business marketing
  • New business development
  • Policies and procedures development
  • Staff management
  • Negotiation
  • Public speaking
  • Sales strategics
  • Coaching and mentoring
  • Process improvement
  • Financial planning
  • Task delegation
  • Financial administration
  • Vendor relationship management
  • Trends analysis
  • Cost analysis and savings
  • Incident response
  • Regulatory compliance
  • Human resources management
  • Organizational development
  • Staffing oversight
  • Consulting
  • Contract management
  • Resources allocation
  • Talent allocation
  • Employee development
  • Change management
  • Verbal and written communication
  • Sustainable business models
  • Entrepreneurial leadership
  • Sales oversight
  • Innovation management
  • Industry trend tracking
  • Decision-making
  • Customer service management
  • Team leadership
  • Teamwork and collaboration
  • Marketing strategies
  • Business management
  • Effective leader
  • Scheduling
  • Inventory tracking and management
  • Goal setting
  • Business leadership
  • Sales strategies
  • Performance improvements
  • Employee scheduling
  • Customer retention
  • Desktops, laptops, and mobile devices
  • Financial oversight
  • Records organization and management
  • Administrative management
  • Organizational structuring
  • Direct sales
  • Staff training/development
  • Data analysis
  • Data management
  • Cost control
  • Sales tracking
  • Operations oversight
  • Inventory management
  • Business growth initiatives
  • Calendar management
  • Customer relations
  • Attention to detail
  • Driven and determined

Timeline

Business Owner

Big Paw Pet Logde
11.2017 - 08.2025

Angela Coupar

Blind Foundation Low Vision NZ
05.1991 - 11.2016

Bank Teller

BNZ
02.1986 - 01.1987

Internal - Guide Dog Mobility Instructor / Dog Care Manager

Blind Low Vision

US Accredited - Math, English, Geography, Accounting, General Sc.

Fielding Ag High School

Available immediately

After the recent sale of our business I am available for immediate start.  My hours in my previous business were 6.30am - 7pm ish. 

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