Angela Dench
Feilding,MWT
Summary
Customer service professional with extensive experience in sales transactions and team leadership. Strength in communication, stock handling, and POS operations to support efficient daily workflows. Proven record of accurate cash control and consistent positive customer experiences.
Overview
17
17
years of professional experience
Work History
Sales Assistant
Harvey Norman
Burleigh Waters, Gold Coast
01.2021 - 10.2026
- Guided customers in product selection and addressed sales enquiries to enhance shopping experience.
- Explained product features and pricing to guide customer decisions.
- Processed sales transactions using Harvey Norman POS systems and payment methods.
- Handled cashier responsibilities to ensure efficient and accurate transaction processing., including scanning items and processing payments, ensuring accurate transactions and customer satisfaction.
- Resolved customer issues promptly, fostering positive relationships through courteous service and clear communication.
- Answered incoming telephone calls to provide store, products and services information.
- Supported stock handling, tagging, and ticket updates across departments.
Restaurant Manager
KFC
Broadbeach, Gold Coast
01.2010 - 12.2020
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Managed KFC shift operations, coordinating crew, service flow, and daily restaurant tasks.
- Trained KFC team members on food safety, cleanliness, and guest service standards.
- Supervised cash handling, register accuracy, and end-of-shift reconciliations.
- Resolved guest complaints and supported fast, courteous service at KFC.
- Enforced health, safety, and sanitation procedures across restaurant work areas.
Education
Certificate IV Business Management - Business
Busy At Work
Gold Coast Qld Australia09-2017
High School Diploma -
Miami State High School
Miami QLD Australia11-1993
Skills
- Sales transactions
- POS systems
- Cash handling
- Product expertise
- Inventory management
- Stock control
- Customer service
- Team leadership
- Effective communication
Timeline
Sales Assistant
Harvey Norman
01.2021 - 10.2026
Restaurant Manager
KFC
01.2010 - 12.2020
Certificate IV Business Management - Business
Busy At Work
High School Diploma -
Miami State High School