Angela Duxfield

• Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
• Managed budgeting and financial planning processes for the organization.
• Ensured compliance with all relevant regulations, policies and procedures.
• Monitored market conditions and competitor activities to inform business decisions.
• Collaborated with senior leadership to set long-term objectives for the company.
• Recruited, trained, supervised, evaluated and mentored staff members.
• Served as a public spokesperson at industry events or conferences.
• Established relationships with vendors and suppliers to secure favorable terms for materials or services.
• Developed policies and procedures to ensure compliance with corporate standards.
• Assessed employee performance against established benchmarks or targets.
• Partnered with staff to create professional development plans to support personal and business growth.
• Managed crisis situations to minimize impact on operations and reputation.

• Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
• Monitored stock levels and alerted management when supplies are running low or need replenishing.
• Handled incoming shipments and ensured that all items were properly tagged and priced before placing them on shelves or counters for sale.
• Operated the cash register to process customer purchases accurately and efficiently.
• Conducted regular inventory checks to ensure accurate stock levels.
• Assisted customers with loading their purchases into their vehicles when necessary.
• Organized merchandise on display racks according to established guidelines.
• Answered phone inquiries regarding store hours, product availability, pricing.
• Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
• Maintained work area organization and cleanliness to uphold production levels and safety standards.
• Greeted and assisted customers with product selection and inquiries.
• Assisted in receiving, unpacking, and organizing new stock deliveries.

• My husband and I successfully owned and operated the license for our area of Platinum Homes NZ Ltd.
• During this time, we successfully built over 80 homes in our area.
• I was responsible for admin duties, including but not limited to requesting quotes for the inventory necessary to build our clients' homes based on their choices, as per color consultants' advice.
• Wages and the necessary IRD requirements.
• All account payments.
• Overseeing all of our data entry.
• Managing Staff Health and Safety.

• Processed orders accurately and efficiently using a POS system.
• Assisted customers with returns, exchanges and refunds.
• Ensured compliance with company policies and procedures at all times.
• Maintained cleanliness of the sales floor area at all times.
• Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
• Provided excellent customer service to clients in person and over the phone.
• Attended staff meetings to discuss new products or changes in store policy or procedure.
• Used point-of-sale systems to track inventory levels and properly restock shelves.
• Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
• Replenished merchandise on shelves as needed throughout the day.
• Ensured that all promotional materials were properly displayed in their designated areas.
• Organized stockroom shelves, racks and bins according to store layout and product categories.
• Managed cash register transactions accurately and efficiently.
• Assisted in creating displays to promote products.
• Greeted customers and provided assistance with product selection.
• Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
• Accepted and completed cash, check and credit card payments.
• Built and maintained relationships with peers and upper management to drive team success.
• Answered incoming telephone calls to provide store, products and services information.
• Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
• Used computer system to retrieve customer information, part number inventory and status of purchase orders.
• Helped customers find specific products, answered questions, and offered product advice.
• Processed transactions quickly and accurately, maintaining a balanced cash drawer.
• Placed special orders. I was responsible for measuring and quoting made-to-measure drapes and blinds, as well as ready-made drapes sold by this store. I also assisted in the installation of these products.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Described merchandise and explained use, operation and care.

Worked as Wednesday and Weekend Manageress.

• Maintained high standards of customer service throughout the store.
• Managed daily operations including opening and closing procedures, cash handling and banking activities.
• Ensured compliance with local health codes by conducting regular inspections of the premises.
• Conducted regular stock takes to ensure accurate inventory records.

• Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
• Assisted customers with selecting merchandise based on individual needs and preferences.
• Provided product knowledge to customers on merchandise features, benefits, and quality.
• Processed online orders for delivery or pickup at retail location.
• Performed daily opening and closing procedures, including counting cash drawers and checking all equipment for proper functioning.
• In this role, I was responsible for measuring, quoting, and ordering for custom-made drapes and blinds.
• Also preparing quotations for custom-made furniture, beds, and flooring.