Angela Frecklington
Mangawhai
Summary
A results-driven business owner in the beauty industry with a proven track record of managing salon operations and driving substantial business growth. Adept at fostering strong client relationships, implementing innovative service offerings, and maintaining an unwavering focus on high-quality outcomes. Skilled in modern beauty techniques, with a passion for exceeding customer expectations and ensuring satisfaction.
Overview
22
22
years of professional experience
Work History
Business Owner/ Professional Nail Technician
The Beauty Studio by Angela Clare
04.2014 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Interacted well with customers to build connections and nurture relationships.
- Built trust with clients by conducting thorough consultations to assess their nail health, preferences, and desired outcomes before beginning any service.
- Stayed current on latest trends in the nail industry by attending seminars, trade shows, and networking events regularly.
- Delivered top-notch hygiene standards by maintaining a clean, sanitized, and organized work station.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
Machine Operator/Trainer Assessor
Rio Tinto
03.2010 - 09.2010
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Enhanced trainee performance by conducting comprehensive assessments and providing constructive feedback.
Showroom Consultant
Reece Plumbing
04.2003 - 06.2005
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Coordinated with other showroom departments to ensure a seamless customer experience from initial inquiry through post-purchase followup.
- Assisted colleagues during periods of high volume activity by providing additional support throughout the showroom as needed.
- Implemented creative merchandising techniques to showcase new arrivals, driving interest and sales growth among customers.
- Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and inform their purchasing decisions.
- Worked closely with vendors to ensure timely delivery of products while minimizing costs associated with shipping delays or damages.
- Assisted in maintaining an organized, visually appealing showroom that attracted customers and encouraged sales.
- Analyzed sales data to identify areas for improvement, implementing changes that resulted in increased revenue generation.
- Provided exceptional customer service, addressing concerns promptly and ensuring overall satisfaction with purchases.
- Enhanced customer experience by providing personalized consultations and product recommendations.
- Coordinated special events within the showroom, attracting new clientele and fostering existing client relationships.
- Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
- Developed space planning concepts, color palette selections, and textile presentations.
Education
No Degree - Victorian Certificate of Education
Mount Clear Secondary College
Ballarat Victoria, Australia 11-2002
Skills
- Client Relationship Development
- Business Growth & Development
- Techniques in Beauty Trends
- Effective Work Organization
- Building Industry Relationships
- Coaching Experience
- Calendar Organization
- Strategic Goal Setting
- Staff Training
- Motivated Professional
Timeline
Business Owner/ Professional Nail Technician
The Beauty Studio by Angela Clare
04.2014 - Current
Machine Operator/Trainer Assessor
Rio Tinto
03.2010 - 09.2010
Showroom Consultant
Reece Plumbing
04.2003 - 06.2005
No Degree - Victorian Certificate of Education
Mount Clear Secondary College
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