Angela Houia
Customer Service Representative/Event Organizer
Gisborne,GIS
Summary
Detail-oriented team player with strong organization skills. Dedicated to deliver remarkable customer service with a positive attitude. I am honest, reliable and successful at managing multiple priorities, with a high degree of accuracy. Excellent communication skills and works to the very best of my ability. Provides friendly and efficient customer service with the willingness to take on added responsibilities. I have over 20 years of experience in the Catering and hospitality Industry.
Overview
5
5
years of professional experience
Work History
Chef Assistant
Black Fig Catering
03.2024 - 05.2024
- Enhanced customer satisfaction by creating visually appealing and delicious dishes in a timely manner.
- Assisted head chef in menu planning for functions and events.
- Work effectively and independently in a fast-paced team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while being passionate about learning and committed to improvement.
Customer Service Cashier
Ormond Road Cafe
01.2022 - 12.2022
- Assisted in training new employees, ensuring they were knowledgeable about workplace policies and procedures.
- Resolved complaints with professionalism while providing great customer satisfaction.
- Promoted a positive experience by greeting customers warmly upon entry and providing assistance as needed including product knowledge.
- Maintained high standards of food quality in a clean and organized workspace.
Barista
The Forces Cafe
01.2021 - 12.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and a positive attitude..
- Demonstrated different brewing techniques ensuring consistency with all drinks served.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Receptionist
Emerald Hotel
01.2020 - 12.2020
- Enhanced customer satisfaction by promptly addressing enquiries and providing accurate information with positive outcomes.
- Maintained a well-organized reception area while contributing to a welcoming friendly environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
House Keeping/Chef
Marama Tirini
06.2019 - 12.2019
- Enhanced customer satisfaction by consistently delivering high-quality meals with outstanding presentation.
- Reduced food waste with menu planning and stock control techniques.
- Managed food costs, sourcing ingredients from local suppliers to support the community within a budget.
- Provided high standards of cleanliness with great efficiency keeping to deadlines.
Education
NewZealand Certificate Study And Career Preparation
Tairawhiti Polytechnic Gisborne
Gisborne New Zealand2018
Certificate in Hospitality And Catering
Tairawhiti Polytechnic
Gisborne NewZealand2014
Skills
- Provides outstanding customer service by addressing enquiries regarding product knowledge
- Creative and talented when it comes to special event planning and preparation
- Manages time efficiently to complete tasks within deadlines
- Extremely hardworking especially in a team environment
Timeline
Chef Assistant
Black Fig Catering
03.2024 - 05.2024
Customer Service Cashier
Ormond Road Cafe
01.2022 - 12.2022
Barista
The Forces Cafe
01.2021 - 12.2021
Receptionist
Emerald Hotel
01.2020 - 12.2020
House Keeping/Chef
Marama Tirini
06.2019 - 12.2019
NewZealand Certificate Study And Career Preparation
Tairawhiti Polytechnic Gisborne
Certificate in Hospitality And Catering
Tairawhiti Polytechnic
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