Angela Johnston
Dunedin,OTA
Summary
Proactive professional with expertise in service coordination and client relationship management. Known for exceptional communication skills and a commitment to addressing client needs, leading to enhanced satisfaction and team collaboration.
Driven by client satisfaction with exceptional adaptability to diverse audiences.
Enthusiastic contributor focused on improving prospects for clients in need of support.
Overview
8
8
years of professional experience
Work History
Needs Assessment Service Coordinator
Synergy Wellness
Glennross, Dunedin
08.2022 - 12.2025
- Identified needs of clients promptly and efficiently.
- Collaborated with diverse team of professionals to address collective client needs and achieve community goals.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Delivered excellent service and attention to clients during face-to-face and phone interactions.
- Enhanced client satisfaction by developing creative solutions to meet individual needs.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Oversaw diverse client base of 131 individuals, ensuring tailored support across various demographics.
- Directed management of varied client demographic from children as young as 5 to elderly clients in multiple settings, including family care, independent and community living, and forensic services.
- Updated and maintained databases with current information.
Early Childhood Caregiver
Best Start
Kiakorai Valley / North Dunedin , Dunedin
03.2018 - 07.2022
- Developed creative lesson plans to enhance children's cognitive and social skills.
- Organized playtime activities that promoted physical development and teamwork.
- Read engaging stories aloud to children in group settings to foster language skills. to groups or individual children to promote language development skills.
- Facilitated positive social interaction among children through engaging group activities.
- Supervised daily activities for infants and toddlers in a nurturing environment.
- Updated parents on children's progress and daily experiences to strengthen family partnerships.
- Participated in parent meetings to discuss the progress of their child's development.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Observed the behavior of each child and documented progress reports on their development.
- Implemented health and safety protocols to ensure a secure learning space.
- Ensured that all health and safety standards are met at all times within the classroom setting.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Provided assistance during nap time including changing diapers and ensuring a comfortable sleeping environment.
- Collaborated with team members to create engaging educational materials for children.
- Prepared meals according to dietary requirements and assisted with feeding.
- Maintained detailed records of daily observations, activities, meals, and medications to track child development.
Education
Certificate in Social Services L3 - Social Services
Otago Polytechnic
Dunedin, NZ12-2009
Certificate in Human Services - Social Services
Otago Polytechnic
Dunedin, NZ12-2009
Skills
- Client needs assessment
- Database management
- Cross-functional collaboration
- Service coordination
- Community outreach
- Client relationship management
- Problem solving
- Effective communication
- Team building
- Conflict resolution
- Time management
- Ongoing client support
- Program follow-up and assessment
- Telephone communication
- Client advocacy
- Individualized service plans
- Family service plans
- Behavioral disorders
- Community Resources Understanding
- Teamwork
- Crisis management
- Intervention strategies
- Social justice advocacy
- Mental Health Laws Understanding
- Housing resources
- Attention to detail
- Case coordination
- Community resource navigation
- Risk assessment
- Conduct home visits
- Verbal and written communication
- Active listening
- Cultural Competency
- Continuous improvement
- Child Welfare Practices
- Treatment Planning
- Youth advocacy
- Organizational skills
Affiliations
Volunteer For Weka Peer Support Lounge in 2022. Assisted with Peer Support alongside Clinicians and fundraising efforts.
References
References available upon request.
Custom Section 1
Why do I feel that I would be suitable for this position
Over the past 10 years, there have been many opportunities to not only grow as a professional, but also as a member of our Dunedin community. My mind has been exposed to some of our most heavyweight issues in our society, and how we, as professionals, can do our part to ensure all who cross our path are treated with respect and dignity in our presence, and provided with resources available to give them the best outcomes. While I present as someone who thinks all in our community are worthy of rehabilitation, which I do, I also hold a realistic expectation that people will take their own paths and that we can only do so much for any one client. Living with the knowledge that, as a professional, I do what I am capable of doing within my role is enough for me to feel I have succeeded.
I enjoy working in a team, I love a challenge, a laugh and a family like environment.
Timeline
Needs Assessment Service Coordinator
Synergy Wellness
08.2022 - 12.2025
Early Childhood Caregiver
Best Start
03.2018 - 07.2022
Certificate in Social Services L3 - Social Services
Otago Polytechnic
Certificate in Human Services - Social Services
Otago Polytechnic