Angela Jorgensen

• Sales Growth & Strategy: Developed and executed strategies to increase revenue and market share.
• Client Relationship Management: Built and maintained strong client relationships for retention and growth.
• Team Leadership & Coaching: Led, trained, and motivated a high-performing sales team.
• Key Account Management: Managed and expanded key accounts to drive business success.
• Negotiation: Secured favourable terms with partners.
• Market & Competitor Analysis: Assessed market trends to refine sales approaches.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
• Collaboration & Partnerships: Worked with marketing and external partners to enhance sales efforts.
• Performance Metrics & Continuous Improvement: Established KPIs and fostered a culture of ongoing development

Key Responsibilities and Achievements

Built and maintained relationships with new and existing clients, providing high-level expertise.
Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
Achieved goals for the sale of bank products and services, surpassing performance metrics for customer service.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.

• Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
• Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
• Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
• Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
• Developed and implemented comprehensive client onboarding process, significantly reducing time to full service activation.
• Strengthened client relationships through regular, personalized communication, ensuring high levels of client satisfaction and retention.

• Researched accounts and completed due diligence to resolve collection problems.
• Reviewed, researched, and corrected discrepancies and customer concerns.
• Oversaw daily posting of payments to customer accounts.
• Improved overall collections efficiency by implementing strategic collection plans and processes.
• Contacted customers to discuss late payments and options for remitting amounts due.
• Worked with legal resources and recovery teams to manage default issues.
• Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
• Established strong relationships with customers, fostering open communication channels for effective debt resolution.
• Supervised staff of collectors, monitoring phone calls and letters.
• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
• Contacted clients with past-due payments and actively monitored payments due from clients.