Angela Leichsenring

Retail Store Manager

Dove Hospice Shop

01.2015 - Current

Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Maintain sales floor levels to meet customer needs.
Coached employees and volunteers, trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Optimized store displays and appearance via strategic merchandising.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
Collaborated with upper management to develop strategic plans for store growth and expansion.
Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Approved regular payroll submissions for employees.
Assisted with hiring, training and mentoring new staff members.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.