Angela Liu
Auckland,AUK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
6
6
years of professional experience
Work History
Hotel Front Desk Receptionist
Roncon Pacific Ltd
07.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Transcribed phone messages and relayed to appropriate personnel.
Supervisor
FuQiao Ltd
06.2020 - 02.2021
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted routine inspections to check quality and compliance with established specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Developed and implemented customer service policies to enhance satisfaction.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Cafeteria Worker
Hollywood Bakery
03.2018 - 01.2019
- Assisted cashiers with processing customer payments and documenting orders.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Served food according to temperature, safety, and presentation guidelines.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Education
Bachelor's of Commerce - Marketing, And Management
The University of Auckland
Auckland07.2023
Skills
- Excellent People Skills
- Microsoft Office Skills
- Positive Attitude and Energetic
- Attention to Detail
- Multitasking and Prioritization
- Scheduling and Calendar Management
- Conflict Resolution
- File management
Timeline
Hotel Front Desk Receptionist
Roncon Pacific Ltd
07.2022 - Current
Supervisor
FuQiao Ltd
06.2020 - 02.2021
Cafeteria Worker
Hollywood Bakery
03.2018 - 01.2019
Bachelor's of Commerce - Marketing, And Management
The University of Auckland
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